TITLE: 客户服务中心代表 – Call Center Representative

REPORTS TO: Call Center Team Leader

Job Responsibilities:

• Handle inbound and outbound calls according to the KPI set up by company

• Dealing with customers via phone, wechat and email.

• Good service to customer for ensuring the high quality customer service level

• Solve the complaint from customers with skills, and support the Customer Care activity.
  

Requirements & Capabilities:

• 1 year working experience in call center departments, retail field preferred

• Excellent verbal and written skills in Mandarin language

• Good verbal and written English language communication skills are also essential.

• Willing to take challenges and can work under pressure

• Strong multi-tasking and computer skills with experience in dealing with customers using Live Chat. You will have a passion for Luxury brands and will be used to dealing with luxury clientele.

上班地址：香港广场