学习区管理

• Administer learner check-in andregistration when they enter the club house.
• Confirm the identity of parents whenlearners leave the club house.
• Assume the responsibility oflearner’s safety and security in the club house.
• Help to organize and participate incenter marketing, academic and social events as needed.
• Apply hand sanitizer to everylearner.
• Ensure that data discrepancies incheck-in lists are clearly documented and appropriately communicated.
• Other tasks assigned by operationssupervisor.
• 当学员进入学习区之后，管理学员的报到和登记
• 当学员离开时确认家长身份
• 对学员在学习区的安全和安保负责
• 如有需要，帮助组织并参与中心的营销，学术和社会活动
• 为每位学员提供手部消毒
• 及时清晰的记录并适当的汇报学员报到清单中的不相符的地方
• 完成运营主管安排的其他工作

Serviceand Operational Standards

服务和营运标准

• Ensure learner safety and securityin clubhouse.
• Ensure all guests (includinglearners, guardians, cast members, visitors) are greeted in a warm and friendlymanner when entering into Clubhouse
• Ensure all guests (includinglearners, guardians, cast members, visitors) departure with fond farewell, andusing learner’s names when checking out of Clubhouse.
• Assist to comply inquiries and needs of learnersand their guardians in time and at all time.
• Provide feedback to trainers, courseconsultants, the LLD or Center Manger on learner and parent issues that arise.
• Assist in the reception area ifneeded.
• Understand the operations manual andadministrative procedures as well as be able to articulate Disney Englishprograms and courses.
• 确保学员在学习区的安全和安保
• 确保给予所有的顾客(包括学员，家长，员工，来访者)进出学习管理区温暖和友好的接待；
• 确保给予所有的顾客离开学习管理区时温暖和友好的道别。
• 协助转达确保及时响应学员和家长的问询与需求。
• 将学员和家长提出的问题反馈给培训师，课程顾问，语言学习总监或中心经理
• 如有需要，在接待区协助
• 理解营运手册和行政程序，还要能够讲解迪士尼英语的教学计划和课程

上班地址：北京市朝阳区朝阳公园路6号院蓝色港湾国际商区儿童城三层VD3-21