Primary Responsibilities:

Intake, Ideation, and Planning

• Ensure that the brief includes all important elements:
• Understands and can explain and execute against strategic direction in the brief.
• Generate estimates/quotes (SOW) for all jobs; issues purchase orders; process retainer and non-retainer billable items; ensure bought-in costs come in on time and to budget
• Help in the development of case studies on clients’ business
• Manage internal tools such as required.

Revenue Growth, Client Acquisition and Account Management

• Identify decision makers and key buying points
• Spot trends / identify opportunities.
• Understand the proposed strategy to suggest tactical changes as per the changing business environment or client requirements
• Help to complete background research, coral people and ideas in the Account Planning process.
• Engage in client conversations as a means to understand client needs and inform/ educate about internal capabilities. Once an opportunity is identified bring in account lead to help sell through.
• Work effectively with Business Operations and Program Management for forecast accuracy and maintenance.
• Assist in carrying out operational tasks such as raising a PO and co-ordinating tasks with vendors
• Assist with any quarter close activities as required by the account lead(s).

Client Stewardship

• Develop and cultivate relationships with clients
• Act as one of the key agency interfaces with clients for dealing with escalated issues; responsible for building and maintaining key client relationships. Helping to manage day to day situations when more senior account leads are not available.
• Manages/coordinates client projects. Liaising with, and acting as the link between, the client and internally by maintaining regular contact with both, ensuring that communication flows effectively.
• Responsible for documenting all client feedback and decisions.
• Effectively executes projects, problem-solves, and develops solid business relationships, with client peers and 2 levels up.
• Communicate and disseminate client requests to team; manage client expectations; manage internal communications and external communication with vendors, media partners
• Analyse client creative campaigns utilizing marketing analytics tools; provide client with insights and report to drive actionable measures
• Manage project budgets for multi-faceted/tiered campaigns; meets account revenue and profitability targets

Team Stewardship

• Escalate any problems that arise which require the attention of the more senior account leads
• Manage the interactions and communication with the internal team.
• Issue written communication to team members to ensure accurate information flow.
• Works with the Account Director to brief the team(s),
• Assist with the formulation of strategies

Experience Guidelines:

• Minimum 2 to 3 years of experience in account management in an agency environment
• Strong interactive background a must
• Excellent time management, problem-solving, multi-tasking and leadership skills
• Fluency in English/Mandarin complimented with exceptional written and verbal communication skills
• Good problem-solving skills; ability to identity and execute effective solutions
• Good understanding of effective creative design practices, trends, techniques, and processes across one or more touch points or medium

Education:

Bachelor's Degree required , international education and work experience background is preferred .

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