岗位职责：

4x7 Line 1.5 Opeartion Support

Triage issues by using tools such as DataDog / Charles Proxy / Splunk / GraphQL

Track the issues by using ServiceNow untill resolved

Collaborate with foreign support team to diagnose root cause

Trouble shooting by using technical experience

任职资格：

At least 3+ years experience, with 2+ years experience in Architect / .Net C# / J2EE / Database

Ability to analyse and trouble shoot L1.5 issues.

CET-6 / good English reading and wirting abality. Oral English capabilities would be a big advantage.

Understanding of CRM-related application business and technical processes.

Bachelor’s degree preferred.

Experience working with customer stakeholders.

Experience with global projects preferred.