§ Be aware at all times as to the condition of the house, particularly relating to the number of rooms available and occupied and ensure this information is current and accurate. § Observing and directing personnel when necessary on the following: - Allocating and processing of guest rooms. - Meeting and escorting VIP guests - Giving general information, assistance to guests. § Carry out inspection of other hotel areas regularly, including lobby and Port Cochere. § Liaise regularly with Housekeeping Department regarding all special requests, full house situations and for general problem solving. § Effectively handle all guest complaints. § Manage and maximize occupancy, revenue, and average rate while maintaining high service standards via the up selling programs within the department. § Ensure that the guest registration, checkout, and mail services are handled efficiently, promptly and courteously in accordance with the hotel’s policy and procedures § Attend meetings as required. § Implement opportunities for quality Team Building. § To Follow any instruction given by FOM or Reception Manager

任职资格

1、大专以上学历，口齿伶俐、普通话标准流利，英语口语流利者优先；

2、较强的管理能力，沟通协调能力，诉怨处理能力及亲和力，团队协作能力；

3、熟悉服务行业的运作方式，熟悉相关的消费法律知识，熟悉了解国际一线品牌常识。

上班地址：上海市黄浦区河南中路88号