初级地区售后维修工程师(第三方派遣)
德尔格中国 查看所有职位金华市Update time: August 14,2019
Job Description
金华市

职位概述


The Junior Field Service Engineer is focusing on delivering sstandard service and keep customer satisfaction rate, as well as be familiar with Dr?ger medical devices' installation, repair, maintenance and Technical Solution Bulletin (TSB) procedure.

岗位职责


Installation & training - Perform warranty and installation in accordance with service contract and company procedures and standards - Provide usage of product training per the standard requirement Maintenance - Perform paid job repair to customer (quote, negotiate and confirm price with customer) - Implement corrective repairs, and identify/ feedback unexposed quality problems if any via dedicated system to the Headquarter as appropriate - Execute technical corrective actions - Perform preventive maintenance visits for contractual customer - Track installed base accuracy & variances - Provide support to Sales for replacement, special sales programs, exhibition Stakeholder management - Maintain a good relationship with existing customer - Understand customer’s complain and help to escalate them to the appropriate level Contract Management - Collect accounts receivable for his/her territory - Renew service contract in his/her territory upon request Others - Follow company process for parts management and book daily work in related system The job is performed under the supervision of Experienced/Senior Field Service Engineer.

任职条件


学历/Education
  • Bachelor degree in electronics, biomedical engineering or a comparable combination of education and experience
相关工作经验/Related experience
  • 0-2 years experience as in-house engineer or field engineer in medical device industry
专业技能及相关证书 Skills, competencies, and / or certifications
  • 专业方面/Professional
  • 行为方面/Behavioral Professional
  • MS Office – basic level
  • English in written, oral and read – basic level
  • Knowledge of company products – basic level
Behavioral
  • Care about the customer – advanced level
  • Cooperate and communicate – basic level
  • Drive results – basic level
  • Focus on quality – advanced level
  • Work independently – basic level

职能类别:维修工程师

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上班地址:浙江金华

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