About the job role:

As a Technical Account Manager, you are responsible for providing technical solutions and managing relationships with Google's largest and most strategic online advertisers. From monitoring product performance to debugging and troubleshooting product code, you are the resident expert that addresses partner needs, helping to increase revenue and drive new business opportunities.

You are a technical expert with an entrepreneurial drive and passion for client management

Qualifications:

• BA/BS degree (In lieu of degree, 1-3years relevant work experience).

• 2 years’ experience working in a client facing capacity.

• Knowledge of SQL, HTML, and JavaScript or prior experience troubleshooting technical issues.

• Internet or advertising industry knowledge.

• Excellent communication skills.

• Excellent analytical and problem solving skills.

• Ability to read programming language (this is not a programming position).

Responsibilities:

• Scope and collect customer requirements, provide guidance on best practices and applying technology and product knowledge to address customer's business and technology needs

• Act as point of contact to provide consultative technical support and strategic relationship management to top online agencies and advertisers

• Drive customer communications and technical issue resolution, resulting in the highest level of customer satisfaction

• Act as a point of escalation for the resolution of complex client technical issues, from analysis and research to coordination of resources.

• Inculcate client end users on product usage, from the basics to best practices, via webinar training.

• Initiate and drive to completion both short term and long term internal projects to both improve and scale solutions the team provides to our clients

作为技术客户经理，您负责提供技术解决方案和管理与谷歌在线广告客户的关系。从监视产品性能到调试和故障排除产品代码，您是解决合作伙伴需求、帮助增加收入并推动新业务机会的常驻专家。

您是一位技术专家，对客户管理有强烈的进取心和热情。

英语读写精通，口语可以简单沟通，有广告投放经验或者广告优化经验优先。

早9晚6，周末双休，六险一金，公司氛围nice，办公环境好，欢迎您的加入！

上班地址：静安区恒通路268号凯德星茂大厦