R&R

• Define SOP /Executive Summary for internal operation, as well as external parties (vendors, service providers, etc.)

• Monitor operation performance and KPIs, seek chance of improvement
  

• Champion changes, initiate improvement on process streamlining.

• Manage medium to large sized projects, including new customer onboarding, business analysing, Business process automation.

• Share best practice, to continuously improve operations team’s productivity and quality service.

• Act as Tier 3 operation support on daily ad-hoc escalations.
  

• Response customers enquires/complains and organize regular operation performance review with customers.
  

If you ……

Strong problem solving skills, with customer-orientated mindset.

Proactive, good communication skills, can work under pressure

Strong process engineering skills, familiar with ERP system, think logically and execute seamlessly

Have 6+ years working experience in international trade or logistics. (At least 3 years as team leader)

Are fluent in English and Mandarin, both in spoken and written

Hold a degree in International Trade, Logistics

Have customer service/BPO job histories/experience, strong PPT, Macro skill, Tableau/Power Bi or project management experience will be a plus

上班地址：宜山路2000号,9号线合川路站