Title: Global Warranty Administrator

Responsibility and Authorization rights:

• Responsible for register warranty claims and give approval/rejections to customers based on Alo Group Warranty claims policy.

• Authorizations rights for credit notes <5000 SEK (<4200 CNY).

Work task:

• Register warranty claims sent from Alo customers.

• If necessary, request more information from customer to be able to make decisions about approvals or rejections of claims.

• Prepare and communicate claims for approval to Alo AB in Sweden if claim is >5000 SEK (>4200 CNY).

• Give customer feedback about decisions by sending a Credit note.

• Document files and communications used for decisions. All documentations will be in English.

• Participate in regular internal follow up meetings with Alo AB in Sweden.

Competence and background:

• Education in Mechanical Engineering or equivalent work experience

• Fluent skills in English both in speech and writing.

• Skills in French or German is meritorious.

Personal characteristics:

• Accurate

• Structured
  

• Service minded

Responsibility

Specification of personal criteria and experience

• Excellent English (reading, writing)
  

• Fluent English (speaking)

• Experience of customer relations

• Daily communication with international customers (mostly e-mail)

• Documented experience with Microsoft Office (Outlook, Excel, Word, PowerPoint etc.)

• Education in Mechanical Engineering or equivalent work experience

• Skills in French or German is meritorious.

• Work experience in the area of work is meritorious.

It is desirable if the applicant

• Has experience from agricultural automotive industry

• Has experience from ERP systems
  

上班地址：洪塘工业园区海川路123号