Purpose
Reporting to the eCommerce Manager, and CEO, the Operations Manager will be responsible for managing and enhancing the eCommerce internal organisation process and infrastructure that will allow Bestseller eCommerce business to continue to grow and meet it’s online objectives.
Responsibilities
The responsibilities of the Operations Manager include, but is not limited to:
FINANCIAL MANAGEMENT
? Creation and monitoring of yearly Sales and Product Budgets for all platforms.
? Review and analyse financial reports.
? Support and advise eCommerce manager with decision making
? Oversee reporting and monitoring of organisational performance metrics.
? Ensure the relevant data is presented to the eCommerce Manager.
? Cost control for team expenses.
? Cost control for Online Advertising.
HUMAN RESOURCES
? Work with the eCommerce Manger and Human Resource Manager to manage and oversee the human resource function, including:
o Recruitment, hiring and compensation
o Benefits administration and oversight
o Progressional training and development, including new employee orientation
o Retention strategies
o Regulatory oversight and legal compliance.
o Ensuring teams are appropriately resourced.

OPERATIONS
? Management of all Bestseller brands online stores and platforms.
? Lead and manage the Online Sales, Customer Service, Fashion and Photography Teams.
? Operations across sales channels, inventory management, order fulfillment, customer service, photographic content creation.
? Manage content production to support season collections, trends and product launches.
? Manage and monitor platform Promotion Planning.
? Monitor all online stores front of house operations, including Category trends, top selling products, Broken Size promotions, Limited Time Only Promotions etc, all in accordance with Inventory management and consumer buying behaviours.
? Responsible for communications with online platforms regarding promotion planning, advertising, cost allocation etc.
? Work closely with Product Manager and Inventory Coordinator to ensure eCommerce is in stock, inventory counts are accurate, and product is being delivered in a timely manner.
? Work closely with eCommerce web teams, such as web design, fashion team and digital marketing.
? Relationship building with Third Party Suppliers including; chinese portals, distributors, affiliate networks, social media platforms and so on.
? Liaise closely with Logistics and Customer Service teams.
? Manage eCommerce shipping supplies ensuring inventory levels are maintained and provide a continuous search for reducing cost.
? Understand the relationship between ERP and other portal platforms; work closely with IT and Logistics teams to ensure accurate reconciliation between the two.
? Information technology and system - working with the eCommerce manager and IT manager to ensure the ongoing maintenance and updating of information systems and infrastructure, including hardware, software and applications.
? Monitor Online Store platform tools.
? Monitor all brands online shops promotions, sales and product data including analysing strengths and weaknesses, ensuing continual improvement cycle.

Competencies required
? Strong operational experience: ideally has working a senior management role for 5+ years in an internet, Retail or eCommerce based organisation (preferable).
? Demonstrated experience in financial planning and analysis with previous experience overseeing human resources and IT.
? Skills must include organisational development, personnel management, budget and resource development and demonstrated success developing and monitoring systems.
? Exceptional people skills, ability to motivate in an ever-changing environment.
? Ability to work independently and collaboratively in a fast-paced, creative environment.
? Ability to communicate effectively at Board level
? Proven leadership and team building

Qualifications
? Bachelor's degree in computer science, business marketing or management, finance or industrial management preferred.
? Project Management qualifications essential with Prince 2 or PMBOK foundations.

上班地址：世贸天阶