？ Monitors and initiates daily workflow of user support.
？ Ensures that all user issues are resolved within established guidelines and that users receive the highest level of customer service
？ Responds to telephone calls and e-mail messages including the process of logging calls and messages, provides assistance, initiates referrals, implements escalations, and provides follow-up with users
？ Provides hands-on help to users using troubleshooting procedures & techniques, guidance, instruction and other actions as required
？ Assists in overseeing regularly scheduled testing and review of hardware and software to ensure potential problems are identified at earliest possible point and takes or recommends appropriate action to resolve problems
？ Good personality and active attitude to provide support to end users.
？ Skillful on documentation, log and summarize on cases
Other Duties Performed
？ Cross Support for Main Hospital and Clinic
？ Performs other relevant duties as assigned by IT Supervisor and AGM

Minimum Education Requirement
？ Bachelor of Science Degree in Computer Science or an equivalent combination of education and experience
Minimum Experience Requirement
？ Minimum of two years progressively responsible experience in ensuring end-user satisfaction with IT systems preferably in health care industry.

上班地址：新金桥路1598号