Synopsis:

As a Center Manager at EF English First Kids & Teens, you are responsible for the overall management of an English First school to ensure high academic quality and production efficiency to drive for customer satisfaction and student retention in one center catered for English learners from 3-18 years old.

The role:

The Center Manager plays a key role in EF schools. Duties encompass the hiring and training of both local and expatriate staff, running a sales operation and operating the school day-to-day. The Center Director should follow the regulations and procedures of English First operation manual and maintain a high level of customer service.

You will:

1.Work with the Director of Studies to implement the Operations Manual and to ensure teaching quality continually improves.

2.Supervise the senior course consultant and the sales team to improve the sales process, monitor the sales team and meet budgeted sales targets.

3.Be in charge of staff employment, ensure all staff receive appropriate training and participate in evaluations of both Chinese and foreign staff.

4.Ensure that all departments have timely and effective logistics support.

5.Maintain and promote the EF English First brand name in the local market, attract potential customers for telephone and visits, sales and re-sales

6.Make sure IT and computer equipment meets the English First standard. Ensure that all relevant information is registered in properly in the production system.

You have/are:

1.Bachelor degree or above in business management or related.

2.5 years above work experience and at least 3 years on senior management position in fast-paced growth environment, preferably in service industry. Had independently handled overall management and experienced work with people from different culture.

3.Strong interpersonal skills and proven track record in team leadership and staff management.

4.Sales and marketing background, previous experience in meeting sales targets a plus.

5.Organizational abilities, detail-oriented and able to manage complex multifaceted organization.

6.Problem-solving and self-motivated. Can work under pressure, creative

7.Good people management skill, able to hire, train and monitor staff.

8.Basic finance management skills.

9.Good computer skills, including MS-Office.

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