Position:STORE MANAGER

Report to:Retail Operations Manager, China

MISSION

• Four main missions

§ Staff Management

§ Inventory Management

§ Housekeeping

§ Sales Management

• Operate the store through superior customer service, sales management, professional selling and effective staff management.
• Manage the business on a day-to-day basis to increase sales and improve results through creative and effective use of all resources, including effective leadership and merchandise assortment.

RESPONSIBILITIES

1. Staff Management

• Assist to hire, evaluate, train, position and discipline the staff in a manner consistent with policies to reflect business strategy and meet sales goals.
• Motivate staff to achieve sales goals.
• Encourage and support the individual development of staff and communicate to Retail Operations Manager regarding staff suggestions and needs; encourage exchange of ideas.
• Promote and maintain harmonious staff relations.
• Assist to develop a standard training programme for all new employees and implement a yearly training programme for all existing employees.
• Determine the needs for coverage and define scheduling.

2. Inventory Control

• Ensure proper inventory mix matching to market needs.
• Review merchandise assortment on a regular basis. Plan and take necessary steps to optimize stock level and stock mix to reflect sales, buying trends and customer demands.
• Present merchandise in a manner consistent with standards, in order to maximize sales and merchandise turn.
• Instruct and supervise staff in the correct execution of operating procedures, including merchandise receipt, pricing, counts and sales.

3. Sales Management

• Uphold excellent quality in conjunction with efficient and friendly customer service. Monitor staff performance to ensure that excellent customer service is maintained.
• Aim to exceed customer expectations of service and products, thereby ensuring high customer satisfaction at all times.
• Establish and implement action plans in co-operation with the Retail Operations Manager, to develop sales for each product category and clientele (local and tourist).
• Be aware of local training environment and it’s impact on our sales, including competitors’ trading activities.

4. Housekeeping

• Implement and follow proper visual presentation guidelines to project the brand image and benefit sales through presentation.
• Make timely window and interior display changes pro-actively to feature various new items and create excitement.
• Maintain the highest standard of housekeeping both on and off the sales floor at all times.

5. Administrative Management

• Oversee all facts of store operation including payroll, billing, daily reconciliation reports, bank statement and sales reports to head office and Retail Operations Manager.
• Take necessary actions to effectively control cost and ensure efficient operation in store.
• Implement group internal procedures and shrinkage control guidelines to prevent stock discrepancies.
• Implement and support all security measures.

6. Communication and Reporting

• Inform Retail Operations Manager of decisions and procedures relating to business issue made at the store level.
• Obtain approval prior to implementation of new programmes or procedures.
• Provide clear and informative business review.

OTHER DUTIES

• Perform other duties as required.
  

Particular skills/knowledge required

• A good head for figures is essential
• Be discreet and able to work with highly confidential information
• Be able to work to deadlines (sometimes tight) and understand the importance of adhering to them and the ability to prioritise work accordingly
• Strong interpersonal skills, including the ability to build credible relationships with all employees. This requires effective communication skills both verbal and written
• Able to work on own initiative as well as part of a team – a real team player and a passion and pride in what they do
• Team player and able to communicate well across all levels
• Accountable

Characteristics required

• Friendly, people orientated
• Practical problem solver and multi-tasker
• Stays calm under pressure
• Clear, effective communicator
• Plans effectively
• Self Starter
• Works effectively across boundaries, countries and cultures
• Committed and enthusiastic
• Very high personal standards
• Good neat personal appearance
• Presence
• Discreet
• Able to multi-task and prioritize
• Flexible, approachable and pleasant personality

上班地址：北京路433号恒隆广场