FINANCIAL RETURNS财务汇报

l Develop deep understanding and knowledge of key sectors targeted by hotel, and gain sectorial/account expertise when necessary to maximise lead conversion rate

深入了解市场和酒店目标的关键领域，必要时获得有关部门和客户的专业知识，以提高生意信息转化率

l Ensure the timely follow up and pursuit of business with customers’ leads in order to drive the highest levels of conversion

确保对客服务的及时性，使得整个活动中宾客的满意程度达到最高

l Conduct and/or assist Sales team in customer negotiation process

在必要的客户谈判过程中，进行和/或协助业务开发团队

l Conduct proposal negotiation process and assist Business Development team where necessary

进行提案谈判过程，并在必要时协助业务开发团队

l Handle contract signing process

处理合同签署过程

l Updated lead status in relevant systems and communicates lead status to relevant Business Development staff (e.g. account owner)

更新相关系统中的生意状态，并与相关业务开发人员(如客户所有者)沟通生意状态

PEOPLE员工团队

l Team up with counterpart Event Management staff to deliver sector/customer specific services when appropriate

与相应的活动管理人员合作，在适当的时候为客户提特定的服务

l Communicate to his/her superior any issues encountered and other relevant information

与上级沟通遇到的任何问题和其他相关信息

l Attend and participate in training sessions, daily briefings and other meetings as required

根据需要参加培训课程、每日简报和其他会议

l Where applicable, supervise, guide and train MICE Fulfillment Coordinators in carrying out their responsibilities

在适当的情况下，监督、指导和培训会议执行协调员履行职责

GUEST EXPERIENCE宾客体验

l Process customer inquiry in accordance to specified service standards

按照指定的服务标准处理客户查询

l Develop and deliver relevant documentation to the customer

开发并交付相关文件给客户

l Prepare and deliver site inspections for potential customers (when necessary)

准备并交付潜在客户的现场检查(必要时)

RESPONSIBLE BUSINESS主要任务

l Prepare and submit proposals

准备并提交提案

l Ensure accurate and timely updating of a record of all relevant activities and customer information in the provided Sales System (i.e. Delphi; Opera; etc.) for future reference and control purposes

确保准确及时地更新销售系统中所有相关活动和客户信息的记录,以供日后参考及控制之用

l Complete other tasks assigned by Superior

完成上级领导分配的其他工作任务

任职要求：

Degree or Diploma, and a minimum of one year of relevant experience in customer relations. Relevant experience in the service industry would be an advantage. Type and level of experience required may vary slightly based on size and complexity of operation.

本科或以上学历，至少一年客户关系相关工作经验。有服务行业相关经验者优先。所需的经验类型和水平可能会根据操作的规模和复杂性略有不同。

Expected to possess the following skills:

期望具备以下技能:

l Good communication and negotiation skills

良好的沟通和谈判技巧

l Ability to take initiative, meet deadlines and commitments, and complete tasks and projects as required

主动、按时完成任务和项目的能力

l Strong organisational skills required to maintain electronic and paper filing systems

良好的组织能力，维护电子文件系统的能力

l Maintain a high level of knowledge pertaining to policy and procedure and communicates knowledge effectively to all personnel when applicable

保持与政策和程序相关的高水平知识，并在适用的情况下将知识有效地传达给所有人员

l Demonstrates clear and effective verbal and written skills for the purpose of obtaining and conveying information to clients, technicians, management and team members as well as producing reports

展示清晰有效的口头和书面技能，为客户、技术人员、管理人员和团队成员提供信息，并制作报告

l Excellent PC skills (including MS Office)

优秀的电脑技能(包括MS Office)

上班地址：靖江街道青六南路1111号空港新天地1号楼