公司简介

岗位职责 职责相符度：4分 (较高) /1人反馈

Administration

行政

Maintains the Hygiene Inspection Log Book.

保管卫生检查的日志。

Submits all guest/ employee incident reports in a timely manner.

及时提交所有客人/员工的事故报告。

Handles and reports “Lost and Found” items according to the Hotel “Lost and Found” procedures.

根据酒店的“失物招领”的程序处理“失物招领”的物品。

Operational

营运

Ensures the hygiene standard of Food and Beverage production and service within the Hotel.

确保食物和饮料的制作过程及服务是符合酒店卫生标准的。

Works closely with the local Hygiene and Health authorities/ agencies and coordinates with all related matters that involve the Hotel and the authorities.

与当地的卫生和健康机构紧密合作并协调与酒店和政府机构的相关事宜。

Provides advice to the Management to ensure the environmental hygiene.

把建议提供给管理层以确保环境卫生。

Coordinates and ensures the implementation of Pest Control programme in the Hotel.

协调并确保酒店内执行控制宠物的计划。

Works closely with the Human Resources to ensure all employees attend the medical check and obtain the necessary Health Card as required by the local authority.

与人力资源部紧密地合作，以确保所有的员工都参加身体检查并获得当地政府所要求的健康证。

补充说明

General

总则

Ensures services provided are always available and are always carried out to defined standards with the utmost efficiency, consistency and courtesy as detailed in the Department Operations Manual.

确保能随时提供所需的服务，并按照部门营运手册的要求提供快捷、持续、礼貌且符合标准的服务。

Attends and contributes to all Meetings as required.

按要求出席所有的会议并对会议作出贡献。

Ensures all employees provide courteous and professional service at all times.

确保所有员工始终能提供礼貌和专业的服务。

Handles guest and employee enquiries in a courteous and efficient manner.

以礼貌、高效的方式处理客人和员工的要求。

Is knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Employee Handbook and the Hotel’s policies concerning fire, hygiene and health & safety.

对于员工和行业在法律上的关系要有足够的知识， 熟悉并严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全的制度。

Is actively involved in the welfare, safety, development and well-being of employees providing advice, counselling and truthful, diplomatic feedback.

为员工提供关于福利，安全，员工自身的发展的建议，咨询，并提供正确，正式的反馈。

Ensures high standards of personal presentation & grooming.

保持高标准的个人形象和仪容仪表。

Maintains positive guest and colleague interactions with good working relationships.

与客人和同事保持基于良好工作关系的接触。

Schedules and ensures employees attend all Core training and related skills training.

确保员工按时参加所有的核心培训和相关技能的培训。

Has a sound updated knowledge of the local environment such as restaurants and shopping areas within the city.

要及时更新当地环境的知识，例如：这个城市中餐厅和商业中心的位置。

To be fully conversant with all activities within the Hotel, Food and Beverage functions, restaurants, emergency telephone numbers and facilities.

要精通酒店的活动，餐饮多功能厅，餐厅，紧急的电话号码以及相应设施。

Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.

根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。