SPECIFIC DUTIES :

1. Conduct Sales Activities

a. Meet with customers regularly handling both proactive sales calls and reactive sales leads.

b. Conduct sales activities in a systematic manner by planning in advance according to the set guidelines.

c. Ensure all enquires are handled promptly and efficiently.

d. Meet with in-house guests to build relationship and to obtain guest comments.

e. Meet with key banquet customers to build relationship.

f. Be proactive in obtaining sales leads from various sources such as newspaper, internet, TV etc.

g. Actively share information on guest comments, both positive and negative.

h. Responsible for planning and organizing customer events.

2. Account Management

a. To input information related to all accounts into Opera and Marsha S&C.

b. Manage the Opera and Marsha S&C database and ensure all information in the system is up to date.

c. Responsible for setting up plans and actions for each account.

d. Participate in account review and account audit to ensure that all relevant information is obtained for each of the accounts.

e. Prepare Sales Call Reports to record all information on daily sales activities.

3. Train and develop other sales associates

a. Coach and counsel associates to ensure timely rectification of performance.

b. Derive own SMART development plan fortify strengths and overcome weaknesses. （SMART = Specific, Measurable, Achievable, Realistic and Timely）

c. Assist in arranging training for other associates and be active in sharing experiences with others.

d. Assist in reviewing the operation procedures regularly and make recommendations on changes to LSOPs.

4. Fully utilize all Marriott Resources

a. Cross sell sister properties when the hotel product does not fit into customers’ requirements or when customers have potential for other properties.

b. Constant communication with market sales, alliance account team and GSOs to discuss on needs of the hotel and to ensure full coverage of all accounts.

c. Make good use of Marriott Rewards as a key sales tool.

d. Work closely with the other sales teams in the cluster to share marketing information, discuss on account servicing issues and cooperation.

5. Prepare periodic reports

a. Assist in preparing periodic reports for record of sales activities and market analysis.

6. Office Etiquette & Business Ethics

a. Ensure that all sales associates are properly dressed in uniform or business attire and the general appearance are according to the hotel standard.

b. Conducting business accordingly to the Marriott guidelines and local law.

c. Compliance to the standards set up for the sales operation including telephone handling, punctuality, hotel rules, regulations and LSOPs.

JOB SPECIFICATION:

? Minimum 5 years work experience in the sales & marketing from a sizeable international organization.

? Knowledge of local market and business practise.

? Be proactive in identifying leads and covert them into business opportunities.

? Ability to comply reports as required using appropriate computer software.

? Good interpersonal skills and listening skills.

? Ability to analysis different business situations and come up with suggestions on handling the issues.

? Ability to communicate effectively with various departments.

? High proficiency in written and spoken English and Mandarin.

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