关于埃森哲中国交付中心及业务服务中心

埃森哲拥有全球规模最大、服务种类最多样化的交付中心。我们的专业从业人员，遍布全球50多个交付中心、办公室以及客户现场，为客户提供战略、咨询、数字、技术，以及运营服务。我们拥有丰富的行业经验、先进的信息技术和敏锐的商业触觉，并凭借独一无二的产业化流程、方法、工具、架构和评估标准，帮助客户成就卓越绩效。持续的创新探索提升了我们领先的业务水平与行业竞争力。目前，我们的交付中心正在从工业化向智能化升级，专业知识与经验让我们不断在生产力和绩效方面实现飞跃性突破，使每笔投资都能发挥切实有效的作用。

埃森哲中国交付中心在过去16年取得了快速稳健的发展。此外，我们的大连业务服务中心为埃森哲的员工、业务及职能部门提供运营服务，已成为埃森哲在发展全球共享服务方面的杰出范例。埃森哲中国交付中心及大连业务服务中心的团队分布于大连、上海、广州、成都和深圳。

详细信息，敬请访问埃森哲公司主页 www.accenture.com 以及埃森哲大中华区主页 www.accenture.cn。

Office Address：

长宁区长宁路1027号兆丰广场（地铁2/3/4号线 中山公园站 附近）

Working Hours:

Mon-Fri, 9:00-18:00

Requirements:

1. CET-6, good English communication skills both in writing and oral.

2. HR and training admin background preferred, English major would also be our option.

3. Prefer to stay in a foreign company for self-development, especially have basic knowledge about BPO and Accenture Delivery.

Job Description：

1. Faculty& Learning Coach Scheduling

o Sends out communications to the help the faculty prepare to teach.

o Escalates any faculty non-assignment/unavailability or drop out cases to the L&T team.

o Analyzes the demand to supply gap for Faculty and Learning Coaches by mapping the requested session volume (timelines) to certified faculty pools.

o Maintains the master Faculty database.

o Supports the Faculty accreditations process for internal and external Faculty.

2. Venue Sourcing

o Sources venues for all sessions.

o Leverages the appropriate teams for external venues (including catering, AV equipment, podium set up, etc.) as needed.

o Follows Regional Learning Center procedures when leveraging hotels that provide substantial learning venue space to Accenture.

3. Material Fulfillment

o Manages the sourcing of materials required for the sessions including note pads, pens/pencils, other stationary,

water bottles, Accenture brand materials, course materials, etc.

o Handles email confirmations after the orders are placed and provides status updates as needed.

4. Onsite (Logistics) Support

o Generates the attendance list.

o Manages registration counter.

o Collects and collates participant attendance and feedback.

o Places requests on the SAFE tool to manage faculty access to the training venue (internal).

o Coordinates the breakout sessions.

o Performs pre-session check on the day of the training such as faculty availability, logistical setup, etc.

o Observes, escalates and coordinates issue resolution during the session. Keeps the L&T team members posted.

o Performs session start and completion updates.

5. Training Communication

o Invites

o Logistics information

o Session information with final recording links

o Instructions to extract evaluation reports

o Reminders

o Cancellation notifications

o Maintains an inventory of previous communications and standard communications templates to be reused for

future sessions.

6. LMS Administration

o Set up the registration link in mylearning system.

o Process the individual or team enrollment in mylearning system.

o Process batch completion in mylearning system.

7. Reporting & Analytics

o Session evaluations and enrollment reports

o Financial charge out (local training) reports

o DTE specific (local training) reports – daily, weekly, monthly, etc.

o Custom reports (as required)

8. Supplier Support

o Creates purchase requests for Suppliers related to approved sessions and/or the supplies needed in the normal

conduct of sessions and tracks the associated approvals.

o Tracks the status of purchase requests along with alerting the Session Planners regarding high risk delays.

o Makes purchase request amendments and posts changes to actual services/products delivered by Supplier on

the advice of the L&T members.

o Supports the Supplier selection process and the invoice approval process.

上班地址：长宁路1027号兆丰广场