基本工作职能

Essential Job Functions:

• 机票预订、酒店和汽车租赁，必要时进行跟进，完成预订服务。

Books reservations for air travel, hotel and car rentals, following up when necessary to complete the reservation.

• 利用系统对国内与国际行程提供报价方案。

Responds to requests for price quotations utilizing automated system(s) for domestic and international itineraries.

• 符合客户的差旅标准和政策。

Conforms to client travel standards and policies.

• 促使机票、酒店和供应商的价格符合客户的差旅政策与合同。适当申请折扣计划。

Promotes the acceptance of fares, rates, and suppliers that match the client’s travel program policies and negotiated contracts. Applies discount programs appropriately.

• 为BCD Travel的首选供应商改变市场份额。

Moves market share for BCD Travel preferred suppliers.

• 通过电话和电子邮件，及时准确地的向客户进行响应，维护并增进专业周到的客户关系。

Maintains and promotes professional and courteous client relations by managing a prompt and accurate response to telephone and email communications.

• 通报所有航空公司的规则和时事，并将信息准确恰当地传达给客户。

Remains informed of all airline rules and regulations and current affairs. Communicates information to clients accurately and appropriately.

• 实现与电话、质量和生产效率相关的个人与合同规定的服务水准。

Achieves individual and contractual service level goals related to telephone, quality, and productivity.

• 维护客户资料，包括常旅客、酒店住宿等特殊要求和奖励方案信息在内。

Maintains client profiles, ensuring specials requests and reward program information such as frequent flyer / hotel stay are included.

• 监督、分类整理和使用GDS系统进行日常质量控制。

Monitors, sorts and works global distribution systems (GDS) queues daily to maintain quality control.

• 通过有效使用电话系统和积极的电话服务技巧，确保***的客户服务。

Ensures optimum customer service through effective use of phone systems and positive telephone service techniques.

• 了解并正确使用：航空术语，准则，基础票价，航空公司规则和税费，资源指南，预订，以及行业联系人。

Knows and properly uses: airline terminology, codes, fare basis, airline rules and tariffs, resource guides, books, and industry contacts.

• 某些情况下可起到带头作用。

Assume Lead Consultant role when required.

• 必须能够明确目标，并与其他员工相处融洽。

Must be able to take direction and work well with others.

• 必须能够在压力下工作，并在规定期限内完成任务。

Must be able to work under the stress of and meet deadlines.

• 必须拥有集中的，准确的，且符合生产效率的工作措施。

Must be able to concentrate and perform accurately while meeting applicable productivity measures.

• 必须能够有效改变，并能负责其他分派的任务。

Must be able to change productively and to handle other tasks as assigned.

任职要求：

• 至少3年以上旅行顾问经验。

Minimum of four (3) + years active Travel Consultant experience in the past 6 years.

• 较强的国内行程知识和基本的国际行程知识。

Strong domestic knowledge and basic international knowledge.

• 高于平均服务产量水平（根据管理团队对线下工作的评估）

Above average productivity level (subject to management assessment for off-the-phone projects).

• 达成公司既定目标。

Achieve established office goals for measurable accuracy.

• 专业的客户服务技能。

Demonstrated professional customer service skills.

• 熟练操作GDS系统。

Proficiency on specified GDS.

• 当有需要时可在上翻班、晚上或周末班时。

Ability to work shifts, nights and weekends when needed or scheduled.

• 口头表达能力。员工亲自或通过电话口头与其他员工和客户沟通，详细的或重要的口头指令和信息必须准确、清晰、快速地传达。

Requires ability to express or exchange ideas by means of the spoken word. Talking is important for those activities in which the employee must impart oral information to other employees, clients and customers, in person or via telephone, and in those activities in which they must convey detailed or important spoken instructions and information to others accurately, clearly and quickly.

• 能够与其他员工和各层次客户合作，并与不同背景的人员交换意见和信息，促进工作的完成。

Requires the ability to work and cooperate with other employees and clients at all levels and from diverse backgrounds to exchange ideas, information and opinions to facilitate the task at hand.

• 能够带着随身行李进行长时间的国内外出差，搭乘汽车、飞机和火车。

Requires ability to travel by car, plane and train for prolonged periods of time domestically and internationally and to move and transport personal luggage.

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上班地址：世纪大道8号 汇丰银行大厦