工作内容

? Guarantee high service level and customer satisfaction

? Strong collaboration and intense communication with customers, throughout order lifecycle, using independent judgment and discretion to resolve conflicts, anticipate customers' needs and solve issues as they arise.

? Create a competitive advantage by daily interactions with customers

? Support full transparency of customer requirements across internal interfaces

? Order processing, invoicing, support of dunning activities

? Letter of Credit handling

? Preparation of export documents

? Complaint management

? Consignment stock handling

? Internal supply chain coordination with production and logistics

? Communication with service providers, ports and warehouses

? Continuous improvement of customer service processes including interfaces to other specialist departments like production, logistics, finance, technical customer service and further business support functions

应聘条件

– Bachelor’s Degree

– Minimum 1-3 years of working experience in B2B industrial customer service or similar tasks

– Full command of Chinese and English.

– Selling skills, customer and service-oriented mindset.

– Good cooperation and team spirit

– Skills and ability to communicate in both speaking and writing

– Initiative and positive

– Experience with SAP and L/C

– Experience of customs clearance will be favored

上班地址：虹桥路