满足商旅客户出行时的票务预定、酒店住宿和租车的需求，使客户与BCD Travel均获得最大利益。通过相关出行信息的沟通，为客户提供服务。

Fulfills Corporate Travel Customers’ travel related requests in airline ticketing arrangements, hotel accommodations and car rentals to result in maximized profitability for the client and BCD Travel. Provides customer service through the communication of travel related information.

基本工作职能

Essential Job Functions:

• 机票预订、酒店和汽车租赁，必要时进行跟进，完成预订服务。

Books reservations for air travel, hotel and car rentals, following up when necessary to complete the reservation.

• 利用系统对国内与国际行程提供报价方案。

Responds to requests for price quotations utilizing automated system(s) for domestic and international itineraries.

• 符合客户的差旅标准和政策。

Conforms to client travel standards and policies.

• 促使机票、酒店和供应商的价格符合客户的差旅政策与合同。适当申请折扣计划。

Promotes the acceptance of fares, rates, and suppliers that match the client’s travel program policies and negotiated contracts. Applies discount programs appropriately.

• 为BCD Travel的首选供应商改变市场份额。

Moves market share for BCD Travel preferred suppliers.

• 通过电话和电子邮件，及时准确地的向客户进行响应，维护并增进专业周到的客户关系。

Maintains and promotes professional and courteous client relations by managing a prompt and accurate response to telephone and email communications.

• 通报所有航空公司的规则和时事，并将信息准确恰当地传达给客户。

Remains informed of all airline rules and regulations and current affairs. Communicates information to clients accurately and appropriately.

• 实现与电话、质量和生产效率相关的个人与合同规定的服务水准。

Achieves individual and contractual service level goals related to telephone, quality, and productivity.

• 维护客户资料，包括常旅客、酒店住宿等特殊要求和奖励方案信息在内。

Maintains client profiles, ensuring specials requests and reward program information such as frequent flyer / hotel stay are included.

• 监督、分类整理和使用GDS系统进行日常质量控制。

Monitors, sorts and works global distribution systems (GDS) queues daily to maintain quality control.

• 通过有效使用电话系统和积极的电话服务技巧，确保***的客户服务。

Ensures optimum customer service through effective use of phone systems and positive telephone service techniques.

• 了解并正确使用：航空术语，准则，基础票价，航空公司规则和税费，资源指南，预订，以及行业联系人。

Knows and properly uses: airline terminology, codes, fare basis, airline rules and tariffs, resource guides, books, and industry contacts.

• 某些情况下可起到带头作用。

Assume Lead Consultant role when required.

• 必须能够明确目标，并与其他员工相处融洽。

Must be able to take direction and work well with others.

• 必须能够在压力下工作，并在规定期限内完成任务。

Must be able to work under the stress of and meet deadlines.

• 必须拥有集中的，准确的，且符合生产效率的工作措施。

Must be able to concentrate and perform accurately while meeting applicable productivity measures.

• 必须能够有效改变，并能负责其他分派的任务。

Must be able to change productively and to handle other tasks as assigned.

上班地址：龙田路195号天华信息园