Sales Customer Service Specialist

要求:

此岗位需要根据美国时间工作，需要上中班及夜班，如无意愿，请勿投递，谢谢！

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excellent oral English!

大专及以上学历。

3年以下工作经历。

熟练的英文口语及写作能力，cet-6以上。

有效倾听并能够通过追问更好地理解客户疑问为客户提供产品使用中问题的解决方案。

在深圳科技园工作。

此岗位特殊，需要倒夜班，弹性工作时间。

有补助，奖金等。

Responsibilities:

1. Act as the first point of contact responsible for answering inquiries regarding how to use a smart baby monitor, etc.

2. Handle inquiries via phone/voice mail/email;

3. Inquiries should be handled and resolved based on the training and the given service solutions

4. Provide support and help colleagues in understanding customers demands, business requirements, product failure mode, and technical requirements;

5. Need to have detailed knowledge of functions across customer support and smart device market;

6. Highlight business and client-specific issues to leadership team;

7. Show productiveness in resolving issues and also in handling operational activities when US sales team and Shenzhen technical team.

8. Use resources effectively to provide the best answer within the expected call handling time;

Requirements:

1. Above average English oral and written communication;

2. Basic knowledge of ms excel, ms word and internet explorer;

3. Attention to detail;

4. Ability to listen effectively, probe or ask leading questions to understand the inquiries better and provide the best answers to it;

5. Average logical reasoning and interpretation skill;

6. Effective work and time management.

上班地址：高新南七道22号深圳软件园T2-B栋601