Directs, supervises and coordinates the activities in Telecommunication department

指挥、监督和协调通讯部的活动。

Develops and implement procedures for proper handling in and out going telephone calls, facsimile transmission, rental equipment, lease telephone lines and other telecommunication services

开发和实施处理电话、传真、租赁设备、租赁电话线和其他通讯服务的程序。

Investigates complaints regarding the Telecommunication services and the Operators and technicians, takes appropriate actions.

就通讯服务和接线员和技术人员的投诉进行调查，并采取适当的措施。

Develops working plans to carry out goals, compares actual achievements against goal periodically, take necessary corrective actions

为达到我们的目标开发工作计划，定期比较实际的工作业绩和目标，采取必要正确的措施。

Establishes and maintains effective employee relations。

建立和维护有效的员工关系。

Manages and monitors the operation of all equipment’s, software, hardware and endure all units are working and installed properly

管理和监督所有设备、软件、硬件的营运和保证所有的部件都正常安装和运作。

Ensures all telecommunication equipment’s are covered by the correct maintenance contract and the preventive maintenance is performed

保证所有的通讯设备都得到正确的维护合同，以及保护维护得到实施。

Maintains up to date list of all telecommunication equipment

维护更新所有通讯系统的清单。

Monitors the performance of PABX/Voice Mail/Call Accounting software and maintain logbook of equipment performance report

监督语音留言/电话的营运以及维护系统运作报告的日记录。

Investigates and reports software problem to Vendors, coordinates interface problem solving with the hotel System Manager

监督和报告软件故障给供应商，同酒店系统经理协调内部问题。

Maintains suitable record to process telephone calls in the billing system, and to maintain record of the room status up to the Brand minimum standards

维护适当的电话程序记录，维护房间状况记录达到品牌最低标准。

Maintains user documentation, PABX system reports, telephone list, and numbering plan leases agreement on rental lines, maintenance contract and local licenses

维护用户的文档,PABX系统报告，电话清单，和数字计划租赁协议同在租赁线上，维护合同和地方证照。

Performs PABX data-base programming and regular service change to control class of service on all telephone sets in the hotel.

维护程控交换机数据库系统和正常的服务，控制酒店所有的电话机达到优质服务。

To attend Telecommunication seminar, product knowledge, presentation, organized by the external bodies

参加通讯研讨会，产品知识、演讲和租住外部实体。

Conducts shift briefings to ensure hotel activities and operational requirements are known

履行班前会议以保证酒店活动和营运要求得到知晓。

Prepares efficient work schedule for Telephone staff, arranging holidays, vacation, taking occupancy and forecasts and any large group movements into consideration

准备高效的工作时间表，安排假期、度假、满足人员要求，预报考虑中的所有大型团队行动。

Perform other duties as maybe assigned by superiors

完成上级布置的其他工作