I. Job Aim 工作目标

To lead the store management teams in maximizing sales and profit while achieving set targets. Provide leaderships, coaching and discipline to ensure the highest standards of customer service, store presentation, inventory management and store administration are achieved within designated area of stores. Consistently ensure all company policy and procedures are implemented while striving at all times to reduce store costs. To consistently take a company wide perspective and build an environment of good team work. To leverage all cross functional relationships to achieve desired results.

带领店铺管理团队实现销售和利润的最大化以达到预定目标，提供指导、培训和原则以确保所辖店铺的顾客服务、店铺陈列、库存管理以及店铺行政工作的高标准执行；保证所有公司政策及工作流程得到持续的贯彻执行，同时努力降低店铺成本；不断地打造良好的工作环境和公司发展前景；平衡各种社会关系以实现预期效果。

II. Duties and Responsibilities 工作职责

r Customer Service 顾客服务

I. Ensures all Sales Assistants are fully trained effective customer service

确保所有的店铺员工都接受了客户服务知识的全面培训

II. Ensures all customers receive customer service in good quality and advise all time

确保所有顾客在任何时候享受到的都是高品质的服务和建议

III. Ensures high level of product knowledge

确保员工具备较丰富的产品知识

IV. Ensures customer complaints are dealt with immediately and appropriately. Action to minimize is taken.

务必使客户投诉得到快速的和适当的解决，并使产生的影响最小化

V. Ensures customer service is our No.1 priority

确保将客户服务放在我们工作的第一位

r People management 人力资源管理

I. Recruits only top quality staff who meet the specific needs of the business

招募能够满足店铺良好运转的高素质员工

II. Trains and develop assistants/ supervisors skills to maximize performance

培训和发展店铺员工及管理者的工作技能以使他们的工作业绩达到最优

III. Ensures adequate staff coverage

控制适当的员工数量

IV. Manages performance of direct effectively, regardless good or poor

有效管理各种绩效表现的直接下属

V. Sets clear expectations for excellent staff

为优秀的员工建立明确的职业发展定位

VI. Ensures Sales Assistants work in a safe and healthy environment

确保员工有一个安全和健康的工作环境

VII. Delivers all Watsons policies and assist and supervise the store manager to manage all staffs

传达公司各项政策，协助并监督店长对员工的管理

r Operation Management 营运管理

I. Demonstrates a strong understanding of all company policies

对公司各项政策有准确的理解

II. Ensures that store always presents a strong visual image

确保所管辖店铺保持良好的视觉标准

III. Ensures stockrooms are maintained in a clean and tidy manner

确保店铺仓库保持清洁、整齐

IV. Ensures all staff are trained and adhere to item display of merchandising principals

确保所有员工都接受了良好的培训，严格遵守商品陈列原则

V. Implementation of POP policy

贯彻执行公司促销政策

VI. Maximizes sales per square meter by aggressive use of floor space

充分利用店铺经营面积，使单平米绩效最大化

VII. Works with buying / vendors to consistently strive for new and creative methods of presentation

与采购部和供应商共同协作不断尝试新的有创造性的商品陈列方式

VIII. Ensures top 50 sales / gross margin lines are presented well

确保销售和毛利占前50位的商品有最好的陈列

IX. Gives feedback in good quality to all departments

积极给予各部门及时的反馈

X. Predicts seasons / events, stock requirement and ensure adequate stock level

对因季节和节日导致的市场需求有充分的预见性以确保足够并适当的库存

XI. Inspects the cash current capacity of the store, ensure the cash to be consistent with the report form

检查店铺的现金流量，确保现金与报表一致

XII. Coaches the store manager to complete store inventory job

指导店长完成店铺盘点工作

XIII. Helps the store manager to control all security service of store

协助店长控制店铺的各项安全工作

r Financial Controls& Admin 财务控制与行政管理

I. Constantly strives to achieve sales budget

不断努力达成销售指标

II. Demonstrates initiative in driving sales in store

努力促进店铺销售

III. Manages stock holding to minimize markdowns and maximize margin

管理库存商品，使降价销售达到最少，使利润最大化

IV. Aggressively drives in store promotion to maximize impact

强势推动店铺促销活动并扩大影响效果

V. Monitors all aspects that controls shrinkage

全面监督并控制损耗

VI. Ensures all company policies and procedures are followed

确保贯彻所有公司政策和流程

VII. Follows the new store opening plan and progress

紧密配合公司的开店计划和进展

VIII. Be sensitive to the market information and provide rational idea to advanced managers

对市场动态敏感，及时向高级管理层提供合理建议

III. Personal Qualities&Qualifications 个性品质及任职资格

I. University / College degree holder

本科或专科学历

II. At least 3 years operational managerial position holder in chained retail operations

3年以上连锁零售企业营运管理岗位工作经验

III. Good ability in organization and leadership, good team spirit

卓越的组织和领导能力，良好的团队合作精神

IV. Ambitious, aggressive, interpersonal skills and sense of commerce and figure analysis

雄心勃勃的、办事果断，良好的沟通能力以及良好的商业意识、数字分析能力

V. Good ability in planning, prevision and problems solving

较好的计划、预见和解决问题能力

IV. Key Measuring Parameters 主要考核指标

I. Sales Performance 销售业绩

II. Stock Take Result 库存控制

III. Store Variable Expense 店铺费用控制

IV. Customer Service 顾客服务

V. Development of Store Manager 店铺管理人员培养与发展

上班地址：沈阳抚顺

关于屈臣氏
屈臣氏是知名的保健及美妆零售商，在欧亚市场经营超过6,300家店铺，包括中国香港、中国内地、中国台湾、中国澳门、泰国、新加坡、马来西亚、菲律宾、印尼、土耳其及乌克兰，当中超过1,500家提供专业药房服务。凭借多年的积累与成绩，屈臣氏早已在同业中突围而出。

屈臣氏在中国内地456个城市拥有超过3,300家店铺和逾6,400万名会员，是国内为大众所熟知的保健及美妆产品零售连锁店。屈臣氏在质量与创新方面建立了相当声誉，为顾客奉上令人惊喜不断和物超所值的购物环境，从而赢得顾客高度信赖。

屈臣氏一直全心全意在保健及美妆产品零售业耕耘，为顾客提供个人化的咨询及建议，配以傲视同侪的多元化产品种类，令顾客每天都能LOOK GOOD, FEEL GREAT。屈臣氏在国内保健与美妆行业中拥有超过28年经验，为消费者与行业带来更多优质、专业及贴心的服务。
屈臣氏是屈臣氏集团旗下引领保健及美妆潮流的旗舰品牌。
有关屈臣氏集团及旗下品牌资料，详情请浏览：www.aswatson.com
关于屈臣氏集团
屈臣氏集团于1841年在香港创立，现已发展成全球知名的国际保健美容零售商，在24个市场经营超过14,000家商店。每年，超过40亿名顾客在屈臣氏集团旗下的13个国际零售品牌所开设的实体店铺，以及电子商店上购物。

集团2016年财政年度的营业额达1,515亿港元，并在全球聘用超过130,000人。屈臣氏集团是跨国综合企业长江和记实业有限公司的成员。长江和记业务遍及超过50个国家，经营港口及相关服务、零售、基建、能源以及电讯等五项核心业务。

有关屈臣氏集团及旗下品牌资料，详情请浏览www.aswatson.com。阁下亦可透过我们品牌的电子平台(电子商贸、社交平台、手机程序等) 随时紧贴我们的动向，详情请浏览：http://www.aswatson.com/our-customers/digitalasw

About Watsons
Watsons is Asia’s leading health and beauty retailer, currently operating over 6,300 stores and more than 1,500 pharmacies in 11 Asian and European markets, including Mainland China, Hong Kong, Taiwan, Macau, Singapore, Thailand, Malaysia, the Philippines, Indonesia, Turkey and Ukraine. With years of experience and accomplishments, Watsons has long been outshining in the industry.
Watsons operates more than 3,300 stores in over 456 cities in Mainland China, with over 64 million members, making Watsons a well-known health & beauty retailer in China. Watsons has built its success and reputation on quality and innovation, offering enjoyable and ‘discovery’ shopping environment and great value-for-money to its customers, winning the trust of the consumers.
As a dedicated brand in the health and beauty industry, Watsons provides customers with personalized advice and counseling on top of its wide product range, making customers LOOK GOOD, FEEL GREAT every day. Watsons is a well-received pharmacy/drugstore brand in Asia, and in Europe, it is also a widely recognized health and beauty retailer in Ukraine. With more than 28 years of experience in health and beauty industry in China, Watsons is committed to providing customers and the industry with more superior, professional and quality service.
Watsons is the flagship health and beauty brand of A.S. Watson Group. Please visit www.aswatson.com for more in-depth information about A.S. Watson Group and its brands.

About A.S. Watson Group
Established in Hong Kong in 1841, A.S. Watson Group is has now become a world-renowned international health and beauty retailer in Asia and Europe with over 14,000 stores in 24 markets. Each year, over 4 billion customers and members shop with our 13 retail brands, both in stores and online.

For the fiscal year 2016, A.S. Watson Group recorded revenue of HK$151.5billion. We have over 130,000 employees worldwide.

A.S. Watson Group is also a member of the world-renowned multinational conglomerate CK Hutchison has five core businesses - ports and related services, retail, infrastructure, energy and telecommunications with operations in over 50 countries.

Please visit www.aswatson.com for more in-depth information about A.S. Watson Group and its brands. You may also stay in touch with us via our digital presence (eCommerce, social media, mobile app & more); more details are at http://www.aswatson.com/our-customers/digitalasw/