Remarks: 需要根据欧洲时间上班，每月两周中班（15:00~23:00），两周白班（8:30~17:30）

进口客服代表工作职责及范围

1. 根据进口船舶靠港时间制作每周船期表。
2. 根据船期表时间及时完成开船动作并设置相关汇率。
3. 在规定时间内完成进口单子的核对：包括收货人、通知人地址信息核对，进口费用核算及发票开具。并及时发送到货通知或放箱清单给指定客人。
4. 滞箱费用计算及发票开具。
5. 在SEAGHA系统中及时发送T1文件从而确保货物到达欧洲后始终在欧洲海关的监控下。
6. 及时在系统中完成更改、添加运输途中所产生的额外费用。
7. 确保欧洲进口舱单的及时发送并处理其有可能产生的相关问题。
8. 能及时、流畅地与欧洲同事及客人进行沟通，确保信息传送、沟通无障碍。
9. 做好相关文件的存档工作以备日后核对查阅之需。

Requirements:

1. College graduate or above
2. Working efficient, strong responsibility, quick response on daily accountabilities
3. Working positive, good communication ability with internal and external parties
4. Fluent in both oral and written English
5. Familiar with Microsoft applications

Accountabilities for IBCSV

o Make Vessel Schedule on weekly basis for import vessels call all West & South European ports.
o To ensure timely vessel/voyage setup in system per schedule.
o Complete Inbound Editing for all West & South European ports within a specific timeframe.
o Issue Detention/Demurrage invoice per report which provided by home region.
o Issue T1 Document for related European office on SEAGHA system.
o Update port facility code for offhire container per local instruction.
o Follow and handle the extra cost issue timely.
o To ensure timely EU manifest submission and acceptance.
o Communicate with local CSV and customers clearly and follow up efficiently.
o Keep own necessary documents filed in good order to enable future check.

WSEGC (West & South Group Center)

WSEGC is a Region Group Center domiciled in Shanghai supporting 7 regional group: Belgium, Netherlands, Switzerland, France, Italy, Spain & Portugal + 7 Third Party Agents (TPA): Algeria, Morocco, Tunisia, Slovenia, Croatia, Hungary, Malta with Liner business scope.

BAGC (Baltic Group Center)

is a Region Group Center domiciled in Shanghai supporting 7 regional group: Belgium, Netherlands, Switzerland, France, Italy, Spain & Portugal + 7 Third Party Agents (TPA): Algeria, Morocco, Tunisia, Slovenia, Croatia, Hungary, Malta with Liner business scope.

工作地址

上海市杨树浦路248号瑞丰国际大厦