Summary:

The qualified individual is responsible to act as the point of first contact to for patients, families and friends seeking Global Solution Services at the Jiahui hospital, including telemedicine or transfer of care to international locations.

This position will work effectively as service consultant to provide client with solutions that meets their need, and connect and facilitate a seamless Jiahui Health care experience together with Jiahui’s medical and administrative team.

The responsible individual will have a customer service or clinical background, have strong organizational and communication skills in both English and Chinese.

Essential Tasks:

• Serve as the first point of contact to respond to external and internal inquiries from about Jiahui Global Solution Services (international consultation, telemedicine, and global concierge services);
• Serve the customer by understanding their needs and recommending the appropriate services that best meet their needs, support patient and family understanding and decision making through clear and thoughtful guidance and direction on services and the process;
• Communicate and coordinate with internal clinical and administrative team for case preparation, monitor and facilitate the patient journey in their Jiahui and International experience and provide communication points as needed, work with team to discuss cases and escalate concerns to the next level of responsibilities when indicated;
• Collect clients' experience and satisfaction feedback, discuss with relevant dept. for product and service enhancement to improve satisfaction level and build client loyalty;
• Maintain relationships with clients regularly, and introduce up & cross-sell opportunities where medical appropriate;
• Develop sales kit and marketing material content, designing as per requirements and at same time work with marketing team to identify articles or marketing materials that can impact our customers;
• Perform other duties as assigned;

Knowledge and skills:

• Knowledge of each patient’s diagnosis and its treatment-related specifics;
• Skillful in patient assessment and education;
• Demonstrate maturity and professionalism when interacting with patient, co-workers and visitors in the practice setting;
• Coordinate activities with client, Jiahui internal clinical and operational team to ensure patient receive services in a timely manner;
• Understand products and patient flow process in the section of Global Solutions;
• Lead or participate in quality improvement initiatives or projects

Required Qualifications and Experiences:

• Minimal Bachelor degree, with major in medicine, nursing, public health, life science or other related area;
• General medical knowledge of oncology treatment is required;
• A minimum of 5 years experiences in a diversified environment with strong external relation building, 2+ years experiences in high-end health management organization is preferred, physician or nurse background is preferred;
• Excellent communication ability with strong service consciousness, able to build trust and maintain long-term relation with patients, families and other high-end clients;
• Independent, detail-oriented, able to handle multiple tasks and complete tasks on time, strong teamwork spirit;
• Self-starter, goal-getter, problem solver, strong willingness to learn new things;
• Strong work ethics and conduct him/herself in a professional manner at all times;
• Compassionate and patience;
• Fluent in spoken and written Chinese and English, medical English skill is preferred;

上班地址：桂平路689号