工作职责 Job responsibilities：

• 确保较高的顾客满意度；Ensuring a high level of customer satisfaction.
• 依照餐厅状况和服务标准提供餐饮服务；Dining room service according to the restaurant’s quality and service standards.

• 员工的监管和培训；Staff supervision and training.
• 收款台的操作和结余；Operation and balancing of cash registration.
• 咖啡厅员工的安全和仪表整洁，餐饮区域的安全和清洁；Safety and cleanliness

of cafe staff and dining area.

• 通过提升服务员和吧台服务员的服务质量争取一切机会提高销售额；Increasing sales at all opportunities through improving service quality of service staff and bar-tender.

• 为 餐 厅 所 有 员 工 营 造 和 谐 的 氛 围 ； Creating a harmonious environment amongst all staff within restaurant.
• 实现公司的销售目标；Achieve company’s sales goal.
• 提供高质量的服务，使客人就餐愉快；Offer a high level of service to customers,making all their visits enjoyable.
• 迎宾、问候、安排客人就座和向客人道别； Meet, greet, seat and farewell customers at the restaurant.
• 点单、供应食物和酒水及撤桌；Take orders, serve and clear tables with food and beverages.
• 依照咖啡厅指南培训员工；Train staff according to cafe training guidelines.
• 监管其他服务员的工作，确保咖啡厅布置、服务和结算工作无误地完成；Supervise waiters on setting up, serving and closing to make sure all is completed without any mistakes.
• 监管服务员完成订餐信息的记录、餐桌布置和订餐信息的再次确认；Supervise service staff on dining reservation & confirmation, setting up.
• 依照咖啡厅指南妥善处理顾客投诉以给顾客留下满意的深刻印象；Handle complaints according to guidelines and so that it leaves customers satisfied and impressed.
• 积极向潜在客户推销咖啡厅业务； Positively promote cafe promotions to potential clients.
• 及 时 与 店 长 / 副 店 长 就 任 何 有 关 服 务 的 问 题 或 者 变 更 事 项 进 行 交 流 ；

• Communicate with the shop GM/assist shop GM regarding any problems or changes needed with service.

  realness.

• 按时提交经理日报表；Submit daily “Manager on Duty Daily Report” timely.

• 能不断接受并执行分配的新任务；Carry out any other duties as advised from time to time.

• 维护吧台的库存和安全；Maintain bar stock and security.

• 确保全体服务员落实食品卫生管理办法，食物清洁要到位；Ensure all hygienic policies are implemented by service staff.

• 确保酒精饮品责任服务方针的落实； Ensure responsible service of alcohol policies are implemented.

• 确保服务期间员工和顾客的安全；Ensure the safety of staff and customers during service.

• 每次换班之前要做好清帐以确保收银工作的高准确度和真实性；Balance the registration at the end of the shift to ensure a high level of accuracy and
  

上班地址：南海区桂城街道疏港路28号佛罗伦萨小镇