顾客服务 Customer Service:

保证店铺提供***的客户体验。 Ensures that the store is delivering the best possible customer experience.

• 让所有顾客在盖璞店铺都有宾至如归的感受 Help all customers feel welcome in our stores
• 在店铺的各个环节包括销售楼层，试衣间和收银处，都对顾客提供有礼、有帮助的服务。 Provide courteous, helpful customer service throughout the store, including the sales floor, fitting rooms and cash wrap
• 确定客户的需求，协助衣服配搭，体现盖璞产品的特色和优势。Determine customer needs, assist with outfitting options, feature and benefits of our products
• 与顾客沟通关于盖璞商品的的品质，价值和风格，以及剪裁，面料，价格等的信息。 Communicate information to our customers about the quality, value and style of Gap products, as well as fit, fabric, price and shrinkage information
• 运用有效的沟通技巧来建立和维护与顾客之间的关系。 Use effective communication skills to build and maintain customer relationships
• 与其他店员协力合作，在店铺内提供优质的服务。 Coordinate efforts with other sales associates to ensure all customers receive exceptional service throughout the store

• 买单率相比去年增加 Increase on conversion to previous year.
• 客单件数相比去年增加 Increase on UPT to previous year.
• 达到每周/每月的销售目标 Achieve sales targets weekly / monthly
• 神秘顾客评价 Mystery shop results

操作流程Operations:

运作一个有效多产的团队来支持业务需要。聚焦风险管理。Demonstrates an effective and productive team supporting the business and demonstrates that Risk Management is a focus.

• 在试衣间协助顾客做出购买决定 Assist customers with purchasing decisions in the fitting room
• 在收银处与客户沟通他们购物体验，需求，下一次购物行程等信息。 Communicate with customers about their purchases, needs, next shopping trip etc. at cash wrap
• 登记并经手钱款。 Operate register and handle money
• 通过商品展示，折叠方式、递交方法、整理商品上维持店铺服务标准。 Maintain store standards for merchandise presentation, fold, hand and recover merchandise
• 完成防损的培训，达到防损的期望。 Complete loss prevention training and meet expectations for loss prevention
• 理解并遵循员工手册中概述的政策和程序 Understands and follows the policies and procedures outlined in the employee handbook
• 参加所有的店铺评选 Participate in all store contests
• 必须坚持公司着装标准的期望 Must adhere to company dress code expectation

• 买单率相比去年增加 Increase on conversion to previous year.
• 客单件数相比去年增加 Increase on UPT to previous year.
• 达到每周/每月的销售目标 Achieve sales targets weekly / monthly
• 神秘顾客评价 Mystery shop results

经验EXPERIENCE

所需知识，技能及能力 Required knowledge, skills & abilities:

• 能够与同事和顾客沟通 Ability to communicate with staff and customers
• 能够提起和运送30磅的物品 Ability to lift and carry 30lbs
• 能够同时胜任销售楼层和仓库的工作 Ability to manoeuvre around sales floor and stockroom
• 能够学习和有效处理交易 Ability to learn and efficiently process register transactions

所需经验 Experience required:

• 客服，产品知识和沟通技巧 Customer service, product knowledge and communication skills

工作时间 Schedule Requirement

• 能够根据工作要求适应弹性工作时间，工作时间可能包括周末和夜班以及通宵。 Ability to work a flexible schedule to meet the needs of the business, may require weekends and evening shifts. Overnights may be required

上班地址：庙山开发区邬数村18号 武汉奥特莱斯商业城