Responsibilities

Your day-to-day responsibilities will consist of managing, guiding, developing and supporting the growth of our innovative and global data collection system for Worker Engagement and grievance mechanisms globally, including:

• Partner Management:

• Recruitment of new technology and in-country telephony and app partners

• Manage individual accounts, ensuring for optimal operations balance with efficient use of funds

• Develop tools and integrations with survey and helpline platforms to build upon and streamline processes for staff and clients

• Platform Management:

• Retain ownership and administrative duties for all managed partner platforms

• Establish best practices and operating procedures for internal employees. Draft documentation, user guides, conduct trainings, etc.

• Research and conduct due diligence on potential new platforms for data collection, providing a key Technical Operations viewpoint

• Develop internal processes for monitoring and supporting growing data collection network with an aggressive turnaround on solving active issues and little downtime to network

  
  

  Qualification

• Bachelor’s degree in Information Science, MIS, Computer Science, Information Technology or similar discipline

• 3-5 years of work experience

• 2+ years in a technical role: technical project/program assistant, sales engineer, support engineer, support lead, etc.

• Strong technical skills with the use of SaaS platforms, REST APIs, Internet technology and networking

• Self-Starter to pick up new technical terms plus concepts and put them to use

• Telephony experience such as e1, pstn, VoIP, IVR, SMS

• Experience in the development and use of Mobile Apps/Social Media/Messaging apps

• Experience with data analysis in Excel and Python

• Intermediate expertise in HTML, CSS, JavaScript, Python and templating languages

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