We are looking for “Senior Facility Officer”
What’s your ambition? Is it a big goal or small steps? Professional or personal? We’d like to know because at JLL, we make your ambitions our business.
And if you have ambitions in Integrated Facilities Management, join us to be inspired by the best.
________________________________________
What this job involves:
? Located on site in the client’s offices.
? Act as single point of contact for client floor
? Responsible and accountable for all service requests
? Ensure service deliverables are met with SLA and KPI
? Work with all related parties on timely delivery of all services
? Be responsible for all clients within designated area
? When necessary raise risks to BIC for further investigation
? To undertake continuous floor inspections ensure cleanliness and maintenance is correct
? Establish direct relationship with the client business units and their neighbourhood community, understand their issues, display confidence and satisfy needs and requirements of all requests
? Continuous Improvement implementation
? Conduct data analysis report when necessary
? Provide comprehensive facilities management for the office premises
? Provide administrative support of issuing work order to vendors
? Coordinate with vendors to perform a wide range of facilities related services
? Ensure the service provided achieve the expectation of the Client
? Coordinate for church work and minor projects
? Implement best practices through liaising with internal and external JLL stakeholders
? Ensure adherence to the client contract, understand the Facilities Management scope, contract and develop specific processes, if necessary
? Timely escalate the incidents / accidents once spotted and assist to coordinate or follow up with the rectification / corrective action plan
? Back-up BIC when take leave
职位要求：
? 2-3 years’ experience - Hospitality / Flight Attendant / Events Management / Serviced Office / Facilities Management
? Must be customer focused and be proactive in establishing customer relationships
? Proven ability to function effectively as part of a team
? Proven ability to initiate and follow with improvement initiatives, create opportunities for efficiencies and process amendments
? Ability to stand for long periods of time
? Ability to effectively communicate and interact with all levels of people
? Community Ambassador
? I own my floor/s and take personal responsibility for everyone and everything on my floor/s.
? If the water in the water dispenser is low, I top it up I don’t need to call dining team, I am empowered, I am trained to do some F&B tasks. I am the doer of everything on the floor. If there are coffee marks on pantry table, I clean it by myself immediately and do not need to wait for cleaning lady. I am the doer of everything on the floor.
? I know each person by name, what they do and what community they belong too. If a new person commences I greet them and help them settle into their new working environment.
? If something needs repairing, I arrange it with my colleagues in facilities and I ensure it is repaired correctly. If the washrooms need attending, I know about it immediately and get things sorted out.
? I am mobile, I do not have a work station, I don’t need one as I am always on the floor with my community. I have a tablet to communicate with and log tickets when required.
? I report to the BIC who ensures I have all the backup I need.
? I work with dining team when there are event host on my floor to ensure the venue is clean and tidy before/after event.
? By observing behavior of my community, I share my ideas to facilities and other supporting teams in order to improve the working environment.