岗位介绍

英文技术支持为客户提供优质的售前和售后服务，帮助客户解决问题，从而更好的提升产品的价值；

英文技术支持是客户与内部团队的主要接触点。

岗位职责

1. 向全球客户通过email/live chat/phone call提供纯英文技术支持（包括了售前和售后的支持）；

2. 书写、整理产品英文技术文档；

3. 协助公司内部及客户的技术培训工作；

4. 收集分析客户提出的需求与意见，与其他团队协作解决问题。

岗位要求

1. 本科及以上学历，工科专业，计算机及相关专业优先考虑；

2. CET-6级，具有优秀的英语听、说、读、写能力；

3. 具有良好的表达、沟通和协作能力；

4. 具有优秀的解决问题和总结问题能力；

5. 重视团队合作，工作积极勤奋。

其他信息

此岗位无需出差，有出国交流机会；

专聘外教对技术支持人员进行英语听、说、读、写培训；

每周提供内部培训。

Technical Support Representative

Brief Description

Provide excellent customer service in accordance with company policies, procedures and philosophies. The Technical Support Representative is the primary point of contact for incoming customer queries relating to technical issues and questions regarding customer communication products and services.

Responsibilities

1. Provide day-to-day customer contact via online chats, emails, help desk and phone calls and actively seeks resolution to customer problems with designated products and service lines

2. Write and update knowledge base and technical support documentations to reflect current technical information on product

3. Provide assistance for the technical training to customers and internal teams.

4. Collect and analyse the suggestions and feature requests from the customers. Coordination with internal teams to provide solution to the customers.

Experience and Qualifications

1. Bachelor degree or above (engineering course). Computer science or related major is preferred.

2. CET-6 certificate. Excellent verbal and written English skills.

3. Strong communication skills. Ability to interact with customers and internal teams on a professional level.

4. Excellent investigative and problem solving skills.

5. Works well in a “team” environment.

Other

No need to travel. But have the chance for overseas exchange.

Dedicated foreign teacher for technical support representative. Provide training for verbal and written English skills.

Provide weekly training (Internal training)

上班地址：西湖区文三路478号华星时代广场A座1806室