? Responsible for providing our guests with the highest quality of service, following standards and processes defined by the Management.
负责为客人提供优质服务，遵循总经理制定的标准和规范流程
? Follow up every table in the section to insure all timings are good, no issues or anything unusual to report, as well as assisting with the wine service if needed.
检查每桌情况以保证所有细节整齐到位，必要时需协助葡萄酒服务
? Be an ambassador of the restaurant; creating a genuine contact with every tables and guests in the allocated section, insuring that they are delighted by the experience.
作为一名餐厅大使，能够与客人建立良好关系，让客人感到宾至如归
? Report any issues or complains to Manager or Assistant, follow up the agreed action, insuring that guests are satisfied when departing the restaurant.
遇到问题及投诉时，能够及时向餐厅经理或助理餐厅经理汇报，跟进问题解决，以确保客人离店时的满意度
? Insure good communication with Sommeliers team to insure perfect timing between food and wine.
与侍酒师团队建立良好沟通，确保食物与葡萄酒的节奏顺序
? Follow up any special request / dietaries all the way thru the service, insuring that the food served is as requested.
跟进服务中的特别要求，确保服务到位
? Create, maintain and develop a close working relationship with the Management and restaurant team to insure trust and efficiency of the team as well as a good team spirit
与经理及餐饮团队建立、保持和发展紧密的共事关系，以确保团队间的信任和高效率，发扬良好的团队精神
? Create, maintain and develop a team spirit and a working environment where respect, passion, hard work, dedication, personal satisfaction and development are the key words
创立、保持和发展以尊重、激情、勤劳、奉献、个人满意和自我发展为中心的团队精神和工作环境
? In charge of the preparation (mise en place – MEP) of the dining room insuring that standards, procedures and timings are respected; as well as been fully checked before service
负责营业前的准备工作，确保各项标准和规范流程得到遵守
? Insuring that the Commis are perfectly set up and their duties are checked, been ready on time for service.
确保传菜员的职责无误，得以按时提供服务
? Perfect knowledge of the menu, produce and restaurant’s history are required, as well as developing it with time
熟知餐厅背景及菜单内容
? Do monthly inventories with Head Waiter, counting all the equipment as requested
与餐厅领班检查月库存
? Attend the daily briefing going thru any changes on the menu, VIP’s information, talking about any service points from the day before (to be discussed with Manager before).
参加每日例会，检查菜单变更，VIP客人信息，服务要求简述等
? Insure that the uniforms are in perfect presentation and show the highest level of grooming.
注意个人仪表及制服整洁
? Provide day to day on the job training and coaching to Commis in order to constantly keep developing have consistency of standards
不定时培训传菜员以不断提高服务质量
? Daily update of regular guests files with preference, personal infos, allergies, Bday etc…
更新餐厅常客的个人信息，喜好忌讳及生日等信息

ATTITUDE 态度

? To keep a good atmosphere and motivation of the team
保持良好的团队氛围和团队积极性。
? To be a mentor, coach and trainer for the entire team, leading by example
以身作则，成为整个团队的导师及教练
? Alert the Manager / General Manager if there is any issue with one of the team member or a guest
当客人及员工出现任何问题时，能够及时与总经理反映
? Be a good communicator: informing Colleagues and Commis of all new information or processes in relation with the service or the restaurant organization
做一名良好的沟通者，将有关餐厅服务和组织的新信息传达至同事及传菜员
? To be problem solving in every situation
能够及时处理问题
? To be an ambassador of the restaurant internally and externally
作为餐厅对内和对外的形象大使
? To be well groomed in every situation to represent the company in the best way
注意个人仪表及精神面貌，展现餐厅良好形象
? To be available for the team and to be supportive
乐于为团队付出及提供支援
? To have a sense of details and excellence
注意细节，追求卓越
? To be rigorous due to the level of excellence
严格律己，精益求精
? To be passionate & curious
富有激情，保持好奇心
? To share his know-how and experience
乐于分享自己的知识和经验