• Ensure that any client or customer concerns or complaints are dealt with effectively and communicated accordingly.

• Completes the monthly report, audits and compliance requests and execute projects and minor works.

• Effective communication and reporting on all service lines to the Philips Lighting. Relay accurate relevant information and business communications.

• Communicate ideas for improving business processes with a positive and constructive attitude and for maintaining this attitude with others.

• Manage supplier contracts, ensuring quality services, value for money and innovative service is provided.

• Oversee the delivery of small project works, including moves and churn.

• Maintains Philips Lighting business continuity at all times and actively participate in Philips Lighting’s BCP and Disaster Recovery Plans.

• Undertake Macro contractual, compliance and technical audits of FM service delivery.

• Compliance to all statutory and regulatory standards.

• Customer satisfaction is to be maintained at the highest level by providing a high quality and pro-active service.

• Liaise with the facilities service providers to ensure the overall quality of service delivery and adherence to service levels.

• Inform and meet the Stakeholders on a weekly basis.

• Support the Account Manager by conducting audits, documenting and dealing with all issues raised.

• Looking for new opportunities to improve processes, service levels and standards.

• Perform other reasonable tasks and duties requested by line management.

Essential:

• Minimum 3 years’ of FC experience.
• Excellent communication – written and verbal skills.
• Ability to work under pressure.
• Proactive and customer focused approach.
• Good numeracy skills and experience of managing budgets.
• Ownership of outputs and attention to detail.

Desirable:

• Professional Memberships are an advantage but not essential.
• First Aid, Fire Safety and Health and Safety qualifications.
• Good relationship building skills.
• Confidentiality.
• Flexibility and availability to work out of hours when needed.
• Interpersonal and good people management skills.

上班地址：上海市徐汇区襄阳南路218号现代大厦A座