Branch Distribution & Services Department Senior Customer Experience & Service Quality Manager (Job ID: 2616) Responsibilities To assist Section Head in driving, planning and implementing service quality and customer experience initiatives To drive and develop customer experience strategies to enhance total customer experience To study and analyse customer needs to identify areas for improvement To manage projects / initiatives and ensure successful implementation To drive and/or support...

Channel Transaction & Management Department Transaction Business Development Manager (Job ID: 2490) Responsibilities: To plan, formulate and implement new strategies and initiatives, as well as product and system development and service bundling To assist in preparing annual operation plan and ensure its deliverable To collect and analyze market intelligence with appropriate recommendations and compile relevant business / sales / MIS or CRM reports To provide quality service to merchants and...

Channel & Transaction Management Department Assistant Channel & Platform Development Manager (Job ID: 2514) Responsibilities To coordinate in products and channel development To assist managers in project management and related activities To prepare and monitor implementation plans To plan, execute and monitor User Acceptance Test/ Usability Test To conduct post-implementation review To assist ad-hoc assignments   Requirements University graduate in Business Management, Banking, I.T. or ...

Retail Lending Department Senior Sales & Distribution Manager (Job ID: 2619) Responsibilities To manage all the Sales Channels, including Telemarketing, Branch, Direct Sales and other Business Partners for Retail Lending Product, including Credit Card, Consumer Loan and Mortgage. To explore, develop and manage the relationship with all sales channels To provide first-class customer service which meet the standards/requirements/guidelines prescribed by all concerned regulators as well as the ...

Retail Lending Department Assistant Business Analytics Manager (Job ID: 2405) Responsibilities To prepare regular MIS reports and database for marketing and credit analytics To conduct regular customer analysis and monitor marketing program performance To identify business opportunities through Data Mining To maintain and develop internal data mart to enhance information flow efficiency To liaise with end users and ensure all requirements are properly addressed to data analysis   Requirements Un...

Human Resources Department Rewards & Performance Management Manager (Job ID: 2617) Responsibilities To support the review and development of rewards strategies, including short-term and long-term incentives, as well as benefits review, to ensure they are in line with the market best practices and business strategies. To analyse and interpret statistical output from rewards/compensation surveys. To liaise with external service providers in designing and administering medical benefits and insu...

Branch Distribution & Services Department Branch - Relationship Officer (Job ID: 1113) Responsibilities: To build long-term relationships with customers To identify customers' needs and match their needs with appropriate products and services To acquire new customers through sales and marketing activities To coordinate in-branch and off-site promotions Requirements: University graduates preferred, with a minimum of 2 years' banking experience providing financial services to retail cu...

Branch Distribution & Services Department Branch - Team Head, Relationship Manager  (Job ID: 1789) Responsibilities: To implement business plans to lead team to achieve preset sales targets and objectives To generate new business for the branch To identify customers’ needs and match their needs with appropriate products and services To provide high quality customer service and professional advise in the best interests of customers To ensure branch sales are in compliance with the Bank’s poli...

Branch Distribution & Services Department Relationship Manager - Branch (Job ID: 1907) Responsibilities: To build long-term relationships with customers To identify customers' needs and match their needs with appropriate products and services To acquire new customers through sales and marketing activities To coordinate in-branch and off-site promotions Requirements: University graduates preferred, with a minimum of 4 years' banking experience providing financial services to retail cu...

Branch Distribution & Services Department Assistant Customer Engagement Manager/Customer Engagement Officer (Job ID: 2545) Responsibilities To provide execution support for various customer portfolio growth as well as customer loyalty and retention programmes to improve portfolio revenue To support the development of customer contact plan and product cross-selling solutions to drive customer total relationship balance and revenue growth To organize and support customer events to deepen custo...

Securities Services Department Sales and Marketing Officer (Job ID: 1515) Responsibilities:   To assist in developing and implementing marketing activities to achieve business targets To liaise with internal departments to accomplish marketing campaigns, promotion activities and cross-selling activities To collect market intelligence and conduct survey on pricing strategies To prepare proposal for seeking approval on pricing & marketing programs and  inform concerned Branches and Departments...

Branch Distribution & Services Department Assistant Deposit Product Manager / Officer (Job ID: 2465) Responsibilities To assist in implementing business plans for CASA deposit by launching marketing campaigns, products and services to maintain the competitiveness of the Bank’s business and growth in deposit portfolio and revenue To assist to formulate and execute CASA balance growth, strategy and prepare budget related to deposit business to align with the goals of Personal Banking Division ...

Branch Distribution & Services Department Branch - Customer Services Officer/Teller (Job ID: 2089) Responsibilities: To provide counter services to customers To handle daily financial transactions and customers' enquiries Requirements: HKCEE/HKDSE or above, with 5 subjects, including Chinese, English and Mathematics, at Level 2/Attained/Grade E or above Strong desire to develop career in banking industry Strong commitment and good communication skills Candidate without relevant working e...

Branch Distribution & Services Department Insurance Specialist - Branch (Job ID: 1295) Responsibilities: To promote insurance products at branches i.e. maximize bancassurance business, execute related department strategies and business plans, and drive marketing programs as well as optimize sales preparation and operations To provide training to frontline sales staff on insurance product knowledge, market updates, and selling skills To arrange mentors to newly joined sales staff To monitor s...

Responsibilities To lead and manage to drive the formulation and commercialization of innovation and FinTech strategies aimed at strengthening the bank’s competitiveness in responding to the uplifting of new industry standards and customer expectations along with the competitions introduced by the emerging unconventional FIs in the market place To be the advocate for business innovation. Nurture innovative culture, introduce new ways of thinking and working.  Drive business innovation through id...

Independent Validation Section of the Risk Management Division Risk Manager (Independent Validation Section) (Job ID: 2093) Responsibilities To assist in the design of the validation framework and methodology in compliance with the requirements from the regulators To independently validate internal rating models for various types of exposures developed by Model Development team and conduct review on stress testing To independently perform review and validation on the risk data aggregation capabi...

Section Head & Senior Manager, Partnership & Ecosystem (Job ID: 2605) Responsibilities To lead the development of corporate engagement on target ecosystems To develop, cultivate, and grow relationships with new and existing corporate partners for strategic expansion To monitor and drive partner delivery.  Ensure all parties are fulfilling their contractual obligations with top quality outcome To establish a series of strategic alliances such as technology solution providers, universities...

Head of Data Science & Governance (Job ID: 2599) Responsibilities To be the voice of data within the bank, drive the strategy of data as a business asset To be responsible for the governance adherence and data lifecycle management across the bank To manage master data to enhance the bank’s competitiveness and improve customer experience To establish data policies, standards, methodologies and tools that fit business needs and comply with regulations and procedures To establish and manage dat...

Trade & Loan Services Department Assistant Manager (Trade Services)  (Job ID: 2391) Responsibilities:  To handle trade services transactions. To perform documents checking according to UCP & other international standard practices. To handle customer enquiries and participate in various business process improvement projects. To ensure compliance with regulatory requirements, internal policies and guidelines, To take up ad-hoc tasks as assigned. Requirements:  Post-secondary graduate. Hold...

Responsibilities To support the Head of Data Science & Governance to establish the governance and quality standards for the bank’s data management, aimed at strengthening the bank’s competitiveness and improve customer experience through the use of data assets To define data strategy to establish and ensure adherence to the bank’s data governance framework for data policies, standards, governance metrics, processes and data architecture To stay ahead of data governance best practices and ide...