Job Description What You will be Doing Responsible for carrying out a wide spectrum of customer service activities at specific store so as to maintain high service standard Act as a service ambassador to handle customer relation issues and manage customer service hotline Handle customer inquiries and complaints, provide appropriate solutions with profession manner Update CRM Systems record during daily calling activities; Collect and analyze customers’ shopping behavior and comments Liaise with ...

Human Resources Department Responsibilities To support the review and development of rewards strategies, including short-term and long-term incentives, as well as benefits review, to ensure they are in line with the market best practices and business strategies. To analyse and interpret statistical output from rewards/compensation surveys. To liaise with external service providers in designing and administering medical benefits and insurance policies for the Bank Group. To review and implement p...

Securities Services Department Senior Dealer (Job ID: 2736)        Responsibilities To handle securities transactions as well as provide timely and efficient securities services to customers To prepare various daily/monthly trading statistics reports as required To alert the supervisors when any suspicious transaction is identified during order execution To perform any administrative duties and handle any ad hoc tasks assigned by the supervisors   Requirements HKCEE/HKDSE or above, with 5 subjec...

持電工A牌或以上; 具供電系統操作及冷氣系統保養經驗; 誠實、可靠，有責任感; 工作時間 早8:30至晚6:00 五天半工作 + 銀行假期 如有特殊情況需要，有逾時補水 每月薪金HK$15,000及有薪假期...

Assistant Customer Services Officer / Customer Services Representative - Call Centre, Hotline Support  (Job ID: 2526) Responsibilities To be a team member of Channel & Transaction Management Department To provide counter services to customers To handle daily financial transactions and customers' enquiries To identify sales opportunities and cross-sell bank products/ services Requirements Form 5 or above Minimum 1 year experience in financial industry, preferably in retail banking Pleasan...

Retail Lending Operations Department Cards Operations Officer (Job ID: 2728) Responsibilities To be responsible for fulfilling card & merchant dispute operations. To assist in supervising and monitoring the dispute handling procedures in compliance with the card association rules & regulations and to cope with the internal policy. To verify all retrieval and chargeback requests and follow up documents with customers. To conduct follow up call to customers on resolving their dispute reque...

Retail Lending Department Credit Management Manager (Job ID: 2724) Responsibilities To maximize the profit by balancing risks and returns To assist team head in designing the Credit Policy for risk control and business growth To enhance and implement risk management framework and policies To perform independent assessment on credit proposals and provide recommendations To provide professional advice to stake holders on credit guideline and risk control To liaise with business parties for obtaini...

Trade & Loan Services Department Senior Credit Administration Manager (Job ID: 2390) Responsibilities To manage the credit administration team in relation to preparation of loan documentation, controlling condition precedent compliance and maintenance of customers’ credit facilities. To monitor and control workflow to ensure compliance with regulatory requirements, internal policies and guidelines. To monitor team performance and suggest system improvements for maximizing productivity and op...

Trade & Loan Services Department Assistant Manager (Trade Services)  (Job ID: 2391) Responsibilities:  To handle trade services transactions. To perform documents checking according to UCP & other international standard practices. To handle customer enquiries and participate in various business process improvement projects. To ensure compliance with regulatory requirements, internal policies and guidelines, To take up ad-hoc tasks as assigned. Requirements:  Post-secondary graduate. Hold...

Trade & Loan Services Department Senior Trade Services Manager (Job ID: 2389) Responsibilities To manage a team engaged in processing import/export trade finance transactions and factoring , including Factoring in accordance and ensure the prescribed service level standard is achieved. To monitor and control workflow and ensure compliance with regulatory requirements, internal policies and guidelines. To monitor team's performance and suggest system improvements for maximizing productivi...

Trade & Loan Services Department Assistant Manager (Credit Administration) (Job ID: 2392) Responsibilities To handle credit administration transactions and customer enquiries To prepare loan documentation and ensure condition precedent fulfillment and input of customers’ credit facilities To participate in various projects and carry out intiatives for process improvement To ensure compliance with regulatory requirements, internal policies and guidelines To take up ad-hoc tasks as assigned Re...

Human Resources Department Senior Resourcing & Relationship Manager (Job ID: 2709) Responsibilities: To be a team member of Human Resources Department. To partner with business managers to provide one-stop professional HR solutions including manpower planning, talent acquisition and retention. To provide advice and solutions to business lines on human resources issues and enable them to work effectively. To work closely with other HR specialist teams to ensure talents are attracted, retained...

World family is an education based company and we are looking for crew to perform in our various events. We welcome enthusiastic, passionate, team oriented performers to join our team. Performers with experience in performing and working with children are preferred. We are looking for both Full Time and Part Time crew performers.  Preferred Skills and Experience: Native English With performing background (e.g. Drama, Dance) Outgoing, energetic, and team oriented personality Able to perform to ch...

Compliance Review Department Senior Compliance Manager - Compliance Review (Job ID: 2672) Responsibilities To assist the Department Head in formulating and implementing the annual compliance review plan To carry out the compliance monitoring programmes on high-risk operations To perform scheduled branch visits, compliance reviews/ self-assessment on selected operations To prepare management report on branch visit and compliance review/ monitoring To provide recommendations on compliance issues a...

Branch Distribution & Services Department Cross Border Business Management Manager (Job ID: 2675)       Responsibilities To assist Team Head to formulate and implement business strategies in driving two-way business referral and revenue growth To drive to increase uptake of bank product & services of Mainland and Overseas customers To achieve the overall business target and generate extra revenue contribution from Mainland and Overseas customers To consolidate stakeholders' feedback ...

Risk Strategy & Governance Department Risk Manager (Risk Strategy and Analytics) (Job ID: 2078) Responsibilities To prepare MIS and conduct data analysis on credit risk related issues for the Bank Group To perform research and keep abreast of the regulatory requirements and market practices on risk related issues To assist in the implementation of internal control procedures in order to ensure data accuracy for reporting To participate in ad-hoc projects as needed for senior management or re...

Branch Distribution & Services Department Branch - Relationship Officer (Job ID: 1113) Responsibilities: To build long-term relationships with customers To identify customers' needs and match their needs with appropriate products and services To acquire new customers through sales and marketing activities To coordinate in-branch and off-site promotions Requirements: University graduates preferred, with a minimum of 2 years' banking experience providing financial services to retail cu...

Central Compliance Department Assistant Compliance Manager (Local Regulatory Compliance Section) (Job ID: 2649)      Responsibilities To disseminate regulatory updates to relevant impacted units timely by proactively checking various sources of information, drafting broadcast emails and maintaining the regulatory log To work with other colleagues within Compliance Division to prepare regular reports to update management and staff members of the Bank on the latest regulatory developments To assis...

Responsibilities: To oversee the relevant compliance requirements in the area of banking, securities, insurance, mandatory provident fund scheme, personal data protection related matters, etc. To oversee the compliance functions of the Bank’s China and Overseas Branches/Subsidiaries and local subsidiaries in Hong Kong To provide compliance advisory support in current and new business initiatives To communicate and coordinate with relevant units/departments on regulatory compliance issues To assi...

Risk Strategy & Governance Department Risk Officer (Basel Modelling & Coordination) (Job ID: 2569)     Responsibilities   To be a team member of Risk Strategy & Governance Department To conduct data mining and develop credit rating models and scorecards To carry out credit portfolio management and prepare MIS reports To conduct data analysis related to risk related issues     Requirements     University graduate in Risk Management, Statistics or Quantitative Analysis 1 - 2 years of e...