Branch Distribution & Services Department Branch - Relationship Officer (Job ID: 1113) Responsibilities: To build long-term relationships with customers To identify customers' needs and match their needs with appropriate products and services To acquire new customers through sales and marketing activities To coordinate in-branch and off-site promotions Requirements: University graduates preferred, with a minimum of 2 years' banking experience providing financial services to retail cu...

Branch Distribution & Services Department Relationship Manager - Branch (Job ID: 1907) Responsibilities: To build long-term relationships with customers To identify customers' needs and match their needs with appropriate products and services To acquire new customers through sales and marketing activities To coordinate in-branch and off-site promotions Requirements: University graduates preferred, with a minimum of 4 years' banking experience providing financial services to retail cu...

Branch Distribution & Services Department Insurance Specialist - Branch (Job ID: 1295) Responsibilities: To promote insurance products at branches i.e. maximize bancassurance business, execute related department strategies and business plans, and drive marketing programs as well as optimize sales preparation and operations To provide training to frontline sales staff on insurance product knowledge, market updates, and selling skills To arrange mentors to newly joined sales staff To monitor s...

Branch Distribution & Services Department Business Planning and Performance Management Manager (Financial & Business Optimization) (Job ID: 2523) Responsibilities To compile MI reports for measuring, monitoring and forecasting the business and financial performance To conduct analyses for the formulation of branch network, sales and business strategies To prepare departmental budget and financial plan against the business strategies To support cost management and monitor departmental bud...

Branch Distribution & Services Department Branch - Customer Services Officer/Teller (Job ID: 2089) Responsibilities: To provide counter services to customers To handle daily financial transactions and customers' enquiries Requirements: HKCEE/HKDSE or above, with 5 subjects, including Chinese, English and Mathematics, at Level 2/Attained/Grade E or above Strong desire to develop career in banking industry Strong commitment and good communication skills Candidate without relevant working e...

Branch Distribution & Services Department Branch - Team Head, Relationship Manager  (Job ID: 1789) Responsibilities: To implement business plans to lead team to achieve preset sales targets and objectives To generate new business for the branch To identify customers’ needs and match their needs with appropriate products and services To provide high quality customer service and professional advise in the best interests of customers To ensure branch sales are in compliance with the Bank’s poli...

Branch Distribution & Services Department Business Planning and Performance Management Manager (Sales Planning & Optimization) (Job ID: 2524) Responsibilities To formulate and develop sales / business management models, customer analytics and product / portfolio analyses related to branch network according to the Bank’s strategic direction and business focus To compile MI / analysis reports on sales, business, customer, portfolio and product management and performance reports on a timely...

Responsibilities: To be a team member of Productivity & Service Quality Department To work with the stakeholders to identify opportunities, formulate related project management plans and deliver improvement for cost efficiency, productivity and service quality management To act as a strategic partner to Business Leaders, Champions and Sponsors to promote productivity and quality within and across various business functions To develop framework, tools, metrics and methodologies to facilitate ...

Productivity & Service Quality Department Section Head & Senior Manager, Operations Efficiency (Job ID: 2363) Responsibilities To oversee the Section and work with the stakeholders to identify process improvement opportunities, formulate related project management plans and deliver improvement for cost efficiency, productivity and service quality management To develop framework, tools, metrics and methodologies to facilitate the stakeholders to drive changes, streamline end-to-end proces...

Responsibilities: To be a team member of Productivity & Service Quality Department To conduct review and identify opportunities for cost efficiency, productivity and service quality improvement, and formulate related project management plans To take ownership of specific initiatives from inception to implementation, solve complex problems and deliver financial results which contribute to the achievement of project assignments To synthesize process improvement initiatives at different stages ...

Securities Services Department Sales and Marketing Officer (Job ID: 1515) Responsibilities:   To assist in developing and implementing marketing activities to achieve business targets To liaise with internal departments to accomplish marketing campaigns, promotion activities and cross-selling activities To collect market intelligence and conduct survey on pricing strategies To prepare proposal for seeking approval on pricing & marketing programs and  inform concerned Branches and Departments...

Retail Lending Department Marketing Manager -– Card Segmentation (Job ID: 2582) Responsibilities To implement card segmentation programms to stimulate card usage and achieve business and financial targets To perform data analysis on credit card portfolio & potential target customer segments to drive further business opportunities and establish marketing strategies To monitor business performance and review result of strategies implemented as well as the marketing budget and P&L To co-ord...

Marketing Department Senior Customer Value, Acquisition & Segmentation Manager-Section Head (Job ID: 2578) Responsibilities To build segmentation model to ensure that differentiated services and product offerings are provided according to segment needs To define the customer journey by analysing customer behaviour and needs, and propose initiatives for acquisition, cross-selling, service upgrades, as well as increased customer loyalty and retention, according to HNW and affluent segment’s de...

Channel Transaction & Management Department Transaction Business Development Manager (Job ID: 2490) Responsibilities: To plan, formulate and implement new strategies and initiatives, as well as product and system development and service bundling To assist in preparing annual operation plan and ensure its deliverable To collect and analyze market intelligence with appropriate recommendations and compile relevant business / sales / MIS or CRM reports To provide quality service to merchants and...

Productivity & Service Quality Department Section Head & Senior Manager, Operations Efficiency (Job ID: 2363) Responsibilities To oversee the Section and work with the stakeholders to identify process improvement opportunities, formulate related project management plans and deliver improvement for cost efficiency, productivity and service quality management To develop framework, tools, metrics and methodologies to facilitate the stakeholders to drive changes, streamline end-to-end proces...

Responsibilities: To be a team member of Productivity & Service Quality Department To conduct review and identify opportunities for cost efficiency, productivity and service quality improvement, and formulate related project management plans To take ownership of specific initiatives from inception to implementation, solve complex problems and deliver financial results which contribute to the achievement of project assignments To synthesize process improvement initiatives at different stages ...

Branch Distribution & Services Department Branch - Customer Services Officer/Teller (Job ID: 2089) Responsibilities: To provide counter services to customers To handle daily financial transactions and customers' enquiries Requirements: HKCEE/HKDSE or above, with 5 subjects, including Chinese, English and Mathematics, at Level 2/Attained/Grade E or above Strong desire to develop career in banking industry Strong commitment and good communication skills Candidate without relevant working e...

Branch Distribution & Services Department Business Planning and Performance Management Manager (Financial & Business Optimization) (Job ID: 2523) Responsibilities To compile MI reports for measuring, monitoring and forecasting the business and financial performance To conduct analyses for the formulation of branch network, sales and business strategies To prepare departmental budget and financial plan against the business strategies To support cost management and monitor departmental bud...

Branch Distribution & Services Department Assistant Customer Engagement Manager/Customer Engagement Officer (Job ID: 2545) Responsibilities To provide execution support for various customer portfolio growth as well as customer loyalty and retention programmes to improve portfolio revenue To support the development of customer contact plan and product cross-selling solutions to drive customer total relationship balance and revenue growth To organize and support customer events to deepen custo...

Branch Distribution & Services Department Relationship Manager - Branch (Job ID: 1907) Responsibilities: To build long-term relationships with customers To identify customers' needs and match their needs with appropriate products and services To acquire new customers through sales and marketing activities To coordinate in-branch and off-site promotions Requirements: University graduates preferred, with a minimum of 4 years' banking experience providing financial services to retail cu...