Branch Distribution & Services Department Assistant Customer Engagement Manager/Customer Engagement Officer (Job ID: 2545) Responsibilities To provide execution support for various customer portfolio growth as well as customer loyalty and retention programmes to improve portfolio revenue To support the development of customer contact plan and product cross-selling solutions to drive customer total relationship balance and revenue growth To organize and support customer events to deepen custo...

Branch Distribution & Services Department Branch - Relationship Officer (Job ID: 1113) Responsibilities: To build long-term relationships with customers To identify customers' needs and match their needs with appropriate products and services To acquire new customers through sales and marketing activities To coordinate in-branch and off-site promotions Requirements: University graduates preferred, with a minimum of 2 years' banking experience providing financial services to retail cu...

Branch Distribution & Services Department Branch - Team Head, Relationship Manager  (Job ID: 1789) Responsibilities: To implement business plans to lead team to achieve preset sales targets and objectives To generate new business for the branch To identify customers’ needs and match their needs with appropriate products and services To provide high quality customer service and professional advise in the best interests of customers To ensure branch sales are in compliance with the Bank’s poli...

Branch Distribution & Services Department Assistant Deposit Product Manager / Officer (Job ID: 2465) Responsibilities To assist in implementing business plans for CASA deposit by launching marketing campaigns, products and services to maintain the competitiveness of the Bank’s business and growth in deposit portfolio and revenue To assist to formulate and execute CASA balance growth, strategy and prepare budget related to deposit business to align with the goals of Personal Banking Division ...

Branch Distribution & Services Department Branch - Customer Services Officer/Teller (Job ID: 2089) Responsibilities: To provide counter services to customers To handle daily financial transactions and customers' enquiries Requirements: HKCEE/HKDSE or above, with 5 subjects, including Chinese, English and Mathematics, at Level 2/Attained/Grade E or above Strong desire to develop career in banking industry Strong commitment and good communication skills Candidate without relevant working e...

Branch Distribution & Services Department Insurance Specialist - Branch (Job ID: 1295) Responsibilities: To promote insurance products at branches i.e. maximize bancassurance business, execute related department strategies and business plans, and drive marketing programs as well as optimize sales preparation and operations To provide training to frontline sales staff on insurance product knowledge, market updates, and selling skills To arrange mentors to newly joined sales staff To monitor s...

Securities Services Department Sales and Marketing Officer (Job ID: 1515) Responsibilities:   To assist in developing and implementing marketing activities to achieve business targets To liaise with internal departments to accomplish marketing campaigns, promotion activities and cross-selling activities To collect market intelligence and conduct survey on pricing strategies To prepare proposal for seeking approval on pricing & marketing programs and  inform concerned Branches and Departments...

Independent Validation Section of the Risk Management Division Risk Manager (Independent Validation Section) (Job ID: 2093) Responsibilities To assist in the design of the validation framework and methodology in compliance with the requirements from the regulators To independently validate internal rating models for various types of exposures developed by Model Development team and conduct review on stress testing To independently perform review and validation on the risk data aggregation capabi...

Section Head & Senior Manager, Partnership & Ecosystem (Job ID: 2605) Responsibilities To lead the development of corporate engagement on target ecosystems To develop, cultivate, and grow relationships with new and existing corporate partners for strategic expansion To monitor and drive partner delivery.  Ensure all parties are fulfilling their contractual obligations with top quality outcome To establish a series of strategic alliances such as technology solution providers, universities...

Responsibilities To lead and manage to drive the formulation and commercialization of innovation and FinTech strategies aimed at strengthening the bank’s competitiveness in responding to the uplifting of new industry standards and customer expectations along with the competitions introduced by the emerging unconventional FIs in the market place To be the advocate for business innovation. Nurture innovative culture, introduce new ways of thinking and working.  Drive business innovation through id...

Responsibilities To support the Head of Data Science & Governance to create roadmap for implementation of data and analytics strategy To build data models.  Review and validate models effectiveness and performances To interpret and present modeling and analytical results to management with insights To evaluate new and existing big data tools to derive and develop new data attributes/ features for modeling To lead the analytics team to address statistical, machine learning, and data understan...

Responsibilities To plan and execute customer experience of the bank’s digital communication channels, including website, mobile app, other digital channels and internal system To perform continuous optimization of internal and external communication channels and system To establish the bank’s customer experience framework To lead in studies and research for market intelligence and customer insights to improve customer experience To deliver change initiatives by leveraging relevant tools to meas...

Head of Data Science & Governance (Job ID: 2599) Responsibilities To be the voice of data within the bank, drive the strategy of data as a business asset To be responsible for the governance adherence and data lifecycle management across the bank To manage master data to enhance the bank’s competitiveness and improve customer experience To establish data policies, standards, methodologies and tools that fit business needs and comply with regulations and procedures To establish and manage dat...

Trade & Loan Services Department Assistant Manager (Trade Services)  (Job ID: 2391) Responsibilities:  To handle trade services transactions. To perform documents checking according to UCP & other international standard practices. To handle customer enquiries and participate in various business process improvement projects. To ensure compliance with regulatory requirements, internal policies and guidelines, To take up ad-hoc tasks as assigned. Requirements:  Post-secondary graduate. Hold...

Responsibilities To support the Head of Data Science & Governance to establish the governance and quality standards for the bank’s data management, aimed at strengthening the bank’s competitiveness and improve customer experience through the use of data assets To define data strategy to establish and ensure adherence to the bank’s data governance framework for data policies, standards, governance metrics, processes and data architecture To stay ahead of data governance best practices and ide...

Responsibilities To support the Head of Data Science & Governance to materialize and design data architecture based on requirement and scope To develop and determine long-term strategic goals for data architecture vision and standards To build an enterprise data management framework To evaluate new and existing tools and technologies to address business problems through modeling and understanding key business processes To deliver complex data models, ETL processes and data warehouse To lead ...

Section Head & Senior Manager, Digital Strategy & Projects (Job ID: 2606) Responsibilities To lead in planning and executing business strategies for the bank’s digital and innovation banking services To design, track and continuous update the bank’s digital roadmap To lead and coordinate the implementation of the latest digital banking solutions and initiatives for the bank To lead and manage projects to enhance the digital banking channels to increase the bank’s competitiveness To colla...

Overseas Branch Operations & Development Department Senior Business Manager / Business Manager (Job ID: 2613) Responsibilities To assist the bank’s overseas, Taiwan and Macau branches to promote their products and services to customers in Hong Kong and Mainland China; To co-ordinate business related issues with Hong Kong-based and China-based customers on behalf of overseas, Taiwan and Macau branches; To promote and solicit business (including loans, deposits and other services) for overseas...

Anti-Money Laundering Compliance Department Responsibilities To assist in handling anti-money laundering (“AML”)/sanction compliance issues for the Bank To conduct reviews for the enhancement of the AML/sanction compliance functions of the Bank To perform AML/sanction risk assessments on an ongoing basis To develop and promote risk-based monitoring measures and tools for AML/sanction compliance To assist in approving business relationships and transactions To communicate and coordinate with rele...

Anti-Money Laundering Compliance Department Assistant Compliance Manager (AML Investigation & Analysis) (1 year Contract) (Job ID: 2548) Responsibilities To assist in handling Anti-Money Laundering ("AML") issues for the Bank To perform AML functions on an on-going basis, including detection and reporting of suspicious transactions and activities To conduct reviews for the enhancement of the AML functions of the Bank, and perform AML risk assessment as and when required To develop an...